After Sales Support Executive at Human Edge Consulting

Job Overview

• The After Sales Support Executive will support service operations by managing workshop schedules, service documentation, warranty claims, and customer communication.
• This role ensures efficiency in aftersales service delivery and contributes directly to customer retention and satisfaction.

Key Responsibilities

• Manage service bookings, workshop schedules, and customer appointments.
• Prepare job cards, invoices, and service documentation.
• Monitor service progress and keep customers informed.
• Process warranty claims and liaise with manufacturers on technical approvals.
• Maintain accurate records of service history and repairs.
• Coordinate with the parts department to ensure availability of spare parts.
• Assist the Service Manager in reporting, customer feedback, and process improvement.

Requirements

• Bachelor’s Degree or HND in Business Administration, Mechanical Engineering, or related field.
• 2 – 3 years experience in service administration or customer service (automotive industry an advantage).
• Strong computer literacy (ERP/Dealer Management Systems a plus).
• Excellent customer service and problem-solving skills.
• Ability to multitask and manage priorities in a fast-paced environment.

Benefits & Remuneration

• Competitive salary (aligned with industry standards).
• 20 days annual leave + public holidays.
• Medical care
• Pension scheme in line with Nigerian regulations.
• Training and career development opportunities.
• Performance bonus (role-dependent).