Administrative Officer at Xnet Security Technologies Limited

We seeking energetic Administrative Officers who are recent graduates to undertake a wide range of tasks including:

• Receive and make phone calls from/to customers, and attend to their requests promptly and politely, whilst ensuring customer satisfaction
• Monitor and track customer vehicles 
• Assist the Sales Team in handling issues from customers related to customer enquiries, report generation, service subscriptions, and so on
• Carry out efficient and accurate updates based using our different platforms
• Generate detailed reports upon request by our customers
• Make on-the-spot judgments regarding the immediate action required when incidents arise

Responsibilities

• Keep the office and its contents safe
• Manage the company's customers whilst on duty and escalate extra-ordinary issues.
• Knowledge of geography, with the ability to analyze and interpret mapping data
• Strong customer relation skills, analytical with problem solving skills
• Ability to work shifts, under pressure, and in a stressful environment
• Basic knowledge of tracking systems
• Ability to think on your feet, remain calm and assertive and assist customers in all situations

Qualifications

• Minimum post 2 years post qualification experience in Bsc/HND in Computer Science, Geography, Management Information Systems, Information Technology, Administration, etc
• Excellent written and oral English skills, and the ability to remain calm and focused under pressure
• Must be Cordial with excellent communication skills
• Available to work both weekends and overnight
• Computer literate with above average IT skills, and proficient in the use of Microsoft Excel 

Requirements

The ideal candidates:

• Must be young and energetic
• Must be resident in Lagos 
• Must be of extremely high integrity, confident, corporate appearance and motivated for the job
• Must be high calibre graduate with high level IT skills