Administrative Manager at Eye Foundation Hospital

Job Summary

• The Administrative Manager will be responsible for the smooth handling of the day-to-day administrative operations of the hospital, in addition to providing active support to customer experience department to create world-best customer experience to the patients.
• The Administrative Manager will interact with staff (at all levels) in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful and efficient, with a high level of professionalism and confidentiality.
• The Administrative Manager will work closely with the clinical lead to ensure a seamless and effective running of the hospital, Strong decision-making ability, collaborative disposition and attention to detail are important in this position.

Responsibilities

• Responsible for the day-to-day operations of the hospital branch and the achievement of operational and administrative stability of the establishment
• Ensuring patient satisfaction by cultivating an efficient and safe environment.
• Maintaining proper records of hospital branch and assets and ensuring prompt and adequate maintenance of same to avoid downtime or disruption of services.
• Ensuring the enforcement of organizational policies and staff’ compliance to policies.
• Preparing daily/weekly/monthly/annual reports relating to the branch.
• Overseeing the delivery of top customer service experience to all clients and stakeholders (internal and external), create engaged customers and facilitate organic growth.
• Taking ownership of customer’s issues and ensuring prompt resolution.
• Supporting orientation and training of employees, and maintaining a safe and secure work environment for clients and staff alike Planning, scheduling, and promoting office events, including meetings, conferences, interviews, orientations, and training sessions.
• Responsible for branch staff leave planning and leave calendar in collaboration with clinical department.
• Maintaining effective and continuous collaboration with group office, other branches.
• Contributing to team effort by accomplishing related results as needed.
• Any other duties as assigned by the Management from time to time.

Qualifications

• Candidates should possess a Bachelor's Degree in Business Administration, Management, or a related field
• Experience in a related field, such as management or financial reporting, preferred.
• Exceptional leadership and time, task, and resource management skills.
• Strong problem solving, critical thinking, coaching, interpersonal, and verbal and written communication skills.
• At least 5 years’ experience in any administrative role.
• Experience of Hospital Administrative Management is an added Advantage.

Skills and Competencies:

• Expert level oral and written communication skills.
• Team Building and Coordination.
• Ability to Multitask.
• Planning and Coordination.
• Good Time Management.
• Presentation
• Proactive thinking.

Computer savvy skills:

• Must be an intermediate level user of Microsoft office suite {Word, Excel and PowerPoint}.