Administrative Assistant/Customer Care Representative at Help the Talent Academy Ltd

Job Summary

Help the Talent Academy is an ambitious football development academy that gives young talented players the training and exposure they wouldn’t usually get through their local club.

The Administrative Manager will be responsible for leading the development and implementation of the business and administrative growth for the Company by ensuring the company’s customer details and processes are well documented and the administrative department is functioning well.

Job Resposibilities

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Be active online and physically to interact with and attend to customer inquiries and complaints
• Get test trial results for new players and follow up with the necessary departments to ensure they convert them into registered customers 
•  Be the face of the business by interacting with new and existing customers present at training sessions
• Collaborate with the finance team to ensure that all players present at training sessions are registered, have paid and their parents have access to the WhatsApp platform
• Oversee the admin department to ensure that every player is separated into their respective teams and the admin has an updated list of players and the teams they belong to.
• Oversee the coaches and ensure they are well-dressed and they are diligent
• Compiling program statistics, including parent surveys. Monitoring and evaluating the effectiveness of and participation in the academy.
• Attend to all administrative tasks of the academy
• Assist the HR in recruitment process
• Any other managerial tasks attached to this role
• Be involved in the opening of new centers across different local areas

Job Requirements

• The ideal candidate should have excellent oral and written communication skills and be able to organize their work using tools, like MS Excel and office 
• Proven experience as an Administrative Assistant, Virtual Assistant or Office Admin Assistant
• Excellent time management skills and the ability to prioritize work
• Attention to detail and problem solving skills
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices