Admin / Customer Experience at Terra Developers

Job Summary:

• The Admin/Customer experience personnel will be responsible for providing administrative support, managing front-desk operations and delivering exceptional customer service to our clients and visitors.
• You will handle a variety of administrative tasks while managing client inquiries, addressing concerns, and supporting the team with day-to-day operations.

Key Responsibilities:

Customer Service & Client Interaction:

• Act as the first point of contact for clients and potential customers, responding to inquiries via phone, email, and in person.
• Ensure that all client interactions are positive, professional, and solution-oriented, reflecting the company’s commitment to excellent service.
• Address customer concerns or complaints, resolving them promptly and effectively while ensuring client satisfaction.

Administrative Support:

• Manage office supplies and equipment, ensuring availability, functionality and overall office management.
• Collaboration & team support.

Customer Experience Management:

• Follow up with clients after meetings or transactions to ensure their needs were met and gather feedback on their experience.
• Work closely with the sales and marketing teams to enhance client engagement and improve the overall customer experience.

Qualifications:

• Education: Bachelor’s degree in Communication, business Administration or related field.
• Experience: 1-3 years of experience in related field.
• Proficiency in Microsoft Office suite (Word, Excel, Outlook) and CRM Tools is a plus.
• Excellent communication skills