Acting Hub Supervisor at U-Connect Human Resources Consulting

Job Description

• Drive the achievement of the operational targets for the Hub.
• Co-ordinate the activities of Hub Attendants to ensure that defined targets are consistently met.
• Ensure adequate brand visibility through appropriate marketing and communication styles
• Ensure a smooth recruitment and on-boarding process
• Maintain a pipeline of possible Hub Assistants
• Ensure compliance to Policies, Processes and Procedures
• Ensure that all complaints/enquiries/escalations are resolved timeously
• Carry out all required checks before setting up any Hub in any location
• Carry out a comprehensive local risk assessment
• Ensure the Hubs are well funded for each day’s operations
• Ensure that the Customer Loyalty program is properly implemented and operationalised
• Assist in mopping up cash and/or making cash available to Hub Assistants as needed
• Build and maintain relevant local strategic partnerships
• Carryout periodic cash-count based on agreed Service Level Agreement
• Assist the Hub Assistant in resolving all conflicts (local or law related)
• Ensure the regular monitoring of Hub Assistants to ensure compliance to applicable PPPs
• Provide regular reports on performance and other metrics.
• Ensure flow of information to and from the Hub Attendants.
• Ensure that all disputes are fully settled timeously
• Provide periodic reports and analytics
• Perform other duties as assigned by the Local Government Supervisor.