Accountability Officer (Roving) at Save The Children

Ref No: 220000MP
Location: Kano
Employee Status: Fixed Term
Grade: 4
Position Type: National
Team: Nigeria State Office

Child Safeguarding

• Level 3 - The responsibilities of the post may require the post holder to have regular contact with children or young people and, in the overseas context all posts are considered to be level 3 posts in view of potential situations which may allow staff unsupervised access to vulnerable children and young people.

Role Purpose

• Partnership for Learning for All in Nigeria (PLANE) Windows 3 is an FCDO funded program with a key outcome to
• promote learning and inclusion of girls in Kaduna, Kano and Jigawa states and policy at federal / national level as appropriate.
• The accountability office will support all 3 states and be responsible for working with programme staffs and beneficiaries to develop and implement structure and methods for: information sharing with communities and beneficiaries; participation of children, adults and vulnerable groups; managing the complaints and feedback in the field and maintaining the integrity of information received
• This role will also involve management of FRM database by ensuring proper documentation and aggregation of FRM data including complaints received, investigated and responded to as well as providing detailed summaries of complaints issues to feedback to the program team during monthly and quarterly meetings/reports.

Scope of Role:

• Reports to: MEAL Manager
• Staff directly reporting to this post: None

Key Areas of Accountability
Objective 1: CRM Development, Support, Logistics and Coordination:

• Conduct Accountability assessment with proposed beneficiaries
• Develop an information-sharing plan for the project and ensure the plan is implemented
• Ensure adequate participation of children and adults in project implementation using the 9 basic ethics of meaningful and ethical child participation
• Set up a Beneficiary Feedback and Response Mechanism (FRM) for the FCDO PLANE project based on preferences of the children and communities
• Adapt appropriate tools for capturing the complaints and feedback
• Train the relevant staff/beneficiaries on Accountability
• Ensure a proper filing system for all the complaints and feedback received through the helplines
• Aggregate FRM data from the field to a summary FRM database
• Provide detailed summaries of complaints issues for operational meetings and forums.
• Ensure analysis from feedback data is reviewed and taken into account in decision-making
• Identify complaint and other feedback trends which indicate where the Programs can improve.
• Provide ad hoc reports as requested concerning complaints and other Beneficiary feedback.
• Receive, investigate and respond to beneficiary complaints under the direction and supervision of Program/field Managers
• Follow up on complaints and feedback internal referrals with appropriate offices and sectors and respond to raised pending issues
• Negotiate suitable resolutions to complaints with the beneficiaries under the direction of the Program/Field Manager
• Develop monthly FRM report.

Objective 2: Routine Monitoring and Evaluation:

• Support on-going monitoring and evaluation  of projects in reporting routine monitoring data against performance monitoring plans and frameworks
• Work with field teams to collect information on potential case studies and success stories
• Other duties as directed.

Qualifications Skills & Experience
Administrative & General Skills:

• Bachelor’s Degree in a relevant discipline (Health Sciences, Social Sciences, Development Studies or other)
• Minimum of 3 years post NYSC progressive experience working in a related position.
• Formal training in Accountability, Monitoring and Evaluation, Data Management, Data Quality Assurance (DQA) is an asset
• Fluency in English & local languages
• Ability to work in partnership with government and development partners
• Good interpersonal skills
• Ability to work within a team setting
• Independence, adaptability and flexibility
• Excellent communication skills including report writing.

Skills And Behaviours (our Values in Practice):
Accountability:

• Accuracy and timeliness in all areas of responsibility
• High level of accuracy in work, and ability to analyse complex sets of relationships and situations
• Holds self and others accountable

Ambition:

• Future-orientated thinks pro-actively

Collaboration:

• Working effectively with stakeholders to achieve common goals
• Excellent communication and interpersonal skills
• Builds and maintains effective relationships, with their team, colleagues, members and external partners
• Approachable, good listener, easy to talk to

Creativity:

• Designing more effective admin and data management systems
• Willing to take disciplined risks

Integrity:

• Honest, encourages openness and transparency, demonstrates highest levels of integrity.