Accountability Officer at INTERSOS

Career Category: Monitoring and Evaluation

General-purpose of the Position

• The role ensures INTERSOS maintains high standards of accountability to beneficiaries and other stakeholders in line with INTERSOS and international humanitarian standards.
• The role supports the establishment, strengthening and management of the INTERSOS Nigeria mission’s accountability framework and systems for efficiency, transparency and quality program implementation.

Tasks and Main Responsibilities

• Under guidance, establishes and implements an effective accountability framework that supports upward and downward accountability of INTERSOS programming in all locations.
• Establishes and strengthens a complaint, feedback and response mechanism (CRFM) in each location on the highest levels of integrity, which beneficiaries will trust, and ensure that they can make confidential complaints.
• Coordinates all accountability issues as they arise across INTERSOS Nigeria projects implementation.
• Monitoring and evaluating of complaints received and initiating a response (follow-up) process through developing and maintaining a tracking mechanism.
• Regularly updates the CRFM database and provides timely updates to project staff based on the nature of the feedback.
• Ensures that feedback is recorded, reviewed and responded to in a timely manner and in line with feedback mechanism guidelines.
• Acts as the point of reference for beneficiaries, staff and stakeholders’ complaints.
• Ensures quality documentation, communication, reporting and visibility of INTERSOS and donors.
• Analyses patterns and trends of complaints received to help improve programming.
• Generates periodic reports and ensures the reports are shared with project teams and the MEAL department.
• Conducts periodic field visits to ensure that accountability systems are in place and the necessary support is provided as needed at the field level.
• Reviews accountability systems periodically and update any changes if deemed necessary in consultation with the Program Coordinator, MEAL Manager and PMs.
• Supports in compiling of monthly, mid-term and final reports as to donor requirements.
• Participates in internal and external meetings related to humanitarian accountability.
• Leads in developing a responsive, functional and appropriate feedbacking mechanism that can improve current project implementation and guide future programming.
• Ensures proper documentation of all reports, success stories and all relevant project files using both physical documentation methods and electronic database as necessary.
• Facilitates adherence to all donor requirements in project implementation, including compliance in visibility display, reporting and success stories documenting.
• Other responsibilities as assigned by manager.

Essential Requirements

• The candidate should possess a degree in social science, international development, law, or a related field.
• Minimum of 3 years in humanitarian and/or development context Working with (I)NGOs and with local communities.
• Excellent communication, writing and IT skills.
• Excellent skills in organization and information dissemination.
• Essential computer literacy (word, excel and internet).
• Leadership, people management and development, teamwork and cooperation
• Strategic Vision.
• Service Orientation.
• Understanding of humanitarian operations principles, standards and best practices.
• Languages: Fluency in English and Hausa.