Accountability Assistant at Jesuit Refugee Service (JRS)

KEY RESPONSIBILITIES:

Minimum standards and capacity building 

• Support all JRS offices to uphold the highest standard as stipulated on Core Humanitarian Standards
• Ensure that all staff are trained in JRS Code of Conduct and what it means for them in their particular job function and risk environment.
• Keep records of trained and untrained staff
• Ensure that a feedback and complaints response mechanism is operational, available, and understood by staff and beneficiaries for all JRS projects and field sites.
• Be available to provide informed advice and guidance for personnel, bearing in mind the responsibility of all JRS staff to report suspected and actual breeches of the JRS Code of Conduct.   
• Conduct regular field visits to monitor JRS compliance with the Core Humanitarian Standards and communicate/explain the risks of non-compliance to JRS staff.

Accountability structures and systems 

• Oversee implementation of the JRS feedback and complaints response mechanism, including intake procedures, timely response to submissions, case tracking, and communications with beneficiary populations
• With the M&E Coordinator, develop and oversee implementation of Accountability Implementation Framework and Accountability Implementation Plan to deliver on its minimum accountability standards in emergencies.  
• With the M&E Coordinator, identify strategies and tools to support the effective implementation of individual Core Humanitarian Standards  
• Foster participatory planning and implementation of accountability activities by training and involving community members.

Program support 

• Support relevant colleagues to ensure accountability considerations are incorporated at all stages of the program cycle (program development, implementation, and monitoring and evaluation). 
• Using accountability tools, consolidate and document lessons learned and best practices and share with relevant internal stakeholders. 
• Oversee the effective communication, use and analysis of feedback and complaints data to improve programming, and accountability to affected populations. 

Job Requirement and Qualities

Required

• University Degree in Social Sciences, Development Studies, or other relevant field of study. 
• At least 3 years professional experience in the humanitarian sector 
• Excellent knowledge of the Core Humanitarian Standards or other accountability measures/standards. 
• Relevant previous experience working in compliance, accountability, complaints management, etc. highly desirable. 
• Experience in developing and facilitating training 
• High integrity and willingness to conduct her/himself transparently
• Ability to communicate technical information in an easy to understand, informative and collaborative manner  
• Fluency in English and Hausa
• Adhere to JRS values and abide by the code of condcut and other policies
• Ability ot adapt to working conditions and tasks that may change with the reality of the field