Account Support Officer at Resource Intermediaries Limited

Responsibilities

• To ensure that customers’ service requests are processed according to mandate. 
• To ensure that applications are captured in line with customers’ mandate, with due consideration to laid down rules and policies, to enable a verdict within the Service Level Agreement.
• Maintain a high level of integrity and ethical standards.
• Ensure proper record-keeping in terms of regulatory requirements.
• Ensure full implementation of the 5s concept.
• Action items in the work queue are within the SLA at the right standard.
• To comply with operating processes to ensure that their quality and business targets are met.
• Ensure all received applications are processed within the agreed cut-off time and all exceptions are tracked accordingly. 
• Must have a full understanding of CBN-Know Your Customer (KYC) guidelines.
• Comprehensive knowledge of the Bank’s Customer On-boarding Process.
• Must have a full and updated knowledge of Personal & Business Banking products.
• Strict review of Customer’s Account Opening Packages.
• Responsible for identifying and escalating falsified KYC documents.
• Capture the appropriate customer's Personal information on the Omniflow application as written on the account opening package by the customer.
• Capture all required fields under the KYC details framework, i.e. Internal reference & external reference information.
• Map mandate for each signatory and define the operative rule under the ‘Remarks’ field on Omniflow.
• Appropriately capture the customer’s Address verification on Omniflow.
• Capture all required fields on the account services framework, subject to the product type.
• Indicate as applicable required account services and collaterals as specified by the customer on the account opening package, Debit card, Cheque Book, Internet Banking, and Mobile Banking.
• Professional management of requests on assigned queues.

Requirements

• Candidates should possess an OND (Upper Credit) in a related field with experience.
• 27 years, max age.