Account Service Officer at Alfred & Victoria Associates

Job Objectives

• To ensure that investor onboarding, transfers of securities and other capital market operations are promptly and efficiently executed, preserving customer confidence and satisfaction.

Duties & Responsibilities

• Managing the requests from the various channels for Central Securities Depository (CSD) account administration I.e. Opening, Amending, Merging and Closure of CSD accounts.
• Onboarding & Off boarding of investors’ accounts for Direct cash services based on the approved Operational procedures.
• Process and execute requests for share detachment from special accounts to stockbroking firms.
• Process account transfer requests, sends out advice and ensures proper filing of all documents relating to inter-member transfers and other related transfers for Stockbrokers custodians and investors (special account holders).
• Generate and process relevant market participant (Stockbroking firm, Market Makers etc.) reports
• Attends to enquiries and complaints from investors, stockbrokers, and regulators, and runs the different queries.
• Provide effective support to Stockbroking firms relating to know-your-customer (KYC) update process.
• Perform ad-hoc tasks and provide requisite reports as assigned by Unit/Departmental Head.

Job Requirements

• Minimum of a First Degree in Economics, Accounting, Finance, Business Administration or any related discipline from a reputable institution.
• Relevant professional certification is an added advantage.
• Minimum of 1 year post-graduation experience in an Operations role in the Capital Market or any other Financial Service sector. Highly proficient in use of Microsoft excel, PowerPoint and analytical tools.

Skills / Competencies:

• Business & Industry Knowledge.
• Service Delivery & Client Experience.
• Operational Efficiency.
• Business Process Optimization/ Improvement.
• Regulatory Awareness & Compliance.
• Highly proficient in use of Microsoft office.
• Excellent communication skills.
• Analytical Skills.
• Problem Solving.
• Strong client relationship management.