Account Manager at White Soul Group

Key Responsibilities

• Serve as the lead point of contact for all customer account management matters.
• Build and maintain strong, long-lasting client relationships.
• Develop a deep understanding of clients’ logistics needs and offer tailored solutions.
• Ensure timely and successful delivery of haulage and logistics services according to client requirements and objectives.
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Identify opportunities to grow accounts and generate new business through referrals, upselling, or cross-selling.
• Prepare reports on account status and service performance.
• Resolve client issues and complaints promptly to maintain trust.
• Coordinate with operations, dispatch, billing, and customer service teams to meet client expectations.
• Monitor and track KPIs to measure service level and account performance.
• Maintain accurate and up-to-date customer records, contracts, and SLAs.

Key Requirements

• Bachelor’s Degree in Business Administration, Logistics, Supply Chain Management, or a related field.
• 3 - 5 years of experience in client/account management within the logistics or haulage industry.