Account Manager at RedCloud Technology

Location: West, Nigeria
Department: Customer Success

Responsibilities
What you will be doing:

• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Acting as a link between Product Engineering and Pre-Sales Teams to ensure accurate and timely resolution of technical issues that may arise during the pre-sales process.
• Assist in the recruitment, assessment, and general management of the Field Activation Officers in assigned territory.
• Provide Sales Support and/or Professional Services for implementation
• Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors.
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Forecast and track key account metrics.
• Build a solid understanding of the FMCG distribution chain, from end to end.
• Monitor and analyse customer's usage of our product.
• Working with the Sales team to onboard and integrate new clients and developing existing client relationships.
• As Account Manager, you will play an integral role in developing successful, long-term relationships with a portfolio of clients across Nigeria, connecting with key business executives and stakeholders.
• Acting as a key point of contact between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.
• Managing and developing client accounts to initiate and maintain favourable relationships with clients as our product road map evolves.

Requirements
What you should have:

• Strong understanding of digital solutions across Payments, Ordering, Marketing solutions and B2B marketplaces
• Ability to comprehend RedCloud technology product line and to communicate our value proposition to prospects.
• Utilise product and market awareness to maximise opportunities.
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level.
• Experience in delivering client-focused solutions based on customer needs.
• Proven ability to manage multiple projects at a time while paying strict attention to detail.
• Excellent listening, negotiation, and presentation skills
• Excellent verbal and written communications skills
• Deep digital understanding
• Self-motivated and able to thrive in a results-driven environment.
• Natural relationship builder with integrity, reliability, and maturity
• Critical thinking and problem-solving skills.
• Keen attention to detail and adherence to deadlines.

Benefits
Working with a pioneering provider of eCommerce solutions you will have the opportunity to join an international company who are growing massively, we encourage ambition and creativity.

Plus, you will get:

• First-class salary
• Company equipment
• 25 days annual leave, increasing to 26 days after your first 12 months in the business.