Account Manager at Flutterwave

As our Account Manager, your primary responsibility will be to assist in managing company’s customers by overseeing the portfolios of assigned customers and building long-term mutually beneficial relationship with the customer and the company in Kenya.  

What Your Day to Day Activities Will Be Like 

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Ensure customers’ needs and demands are well communicated
• Ensure services are rendered and delivered in a timely fashion
• Forecasts and tracks key account metrics
• Manage projects within customers relationships, working to carry out customer goals while meeting company goals
• Identifies opportunities to grow business with existing customers
• Communicate in a timely and clear manner, the progress of monthly/quarterly initiatives to internal and external stakeholders
• Prepare reports on account status
• Ensure that customer complaints are investigated and promptly resolved across all channels
• Act on behalf of; and perform any other duties that may be assigned by the Head, Growth

Required competency and skillset to be a waver

• In-depth knowledge and understanding of the organisation’s product and service offerings.
• Great customer service and customer experience skills
• Strong negotiation and communication skills
• Excellent presentation and facilitation skills
• Great leadership/supervisory and people management skills
• Excellent relationship management skill