Account Manager at Ericsson

About this Opportunity

• We are looking for a motivated and customer-focused Account Manager to join Ericsson. In this role, you will serve as the primary interface between Ericsson and our valued customers, building strong, long-term partnerships while driving sustainable business growth.
• You will leverage Ericsson's world-class portfolio — including RAN, Core Network, BSS/OSS, and Managed Services — to deliver tailored solutions that meet customer needs and exceed their expectations.
• This is a unique opportunity to play a pivotal role in shaping our customers' digital transformation journeys while contributing directly to Ericsson's commercial success across your assigned accounts.

What you will do

• Own and manage end-to-end customer relationships as the primary point of contact for assigned accounts
• Develop, maintain, and execute strategic account plans aligned with both customer objectives and Ericsson's business strategy
• Identify and pursue new business opportunities within existing accounts to drive revenue growth
• Lead contract negotiations and ensure profitable deal closure in collaboration with internal stakeholders
• Lead and manage local contract signing for all Group deals and Proof of Concepts (POCs) with assigned accounts
• Interfacing with OpCo on a regular basis for ongoing and new opportunities
• Leading deals through close interface with the GCU team for PS Core, MS for PS Core, and upcoming Antenna and MW opportunities specific to Nigeria
• Work with domain teams for any support or technical issues requiring resolution, including services costing
• Account operations – manage deals up to date in Salesforce
• PO to SO Process, Secure LC waiver, credit block approval and alignment, and secure NOTAP and CCI approvals for Core SW, Early Starts etc
• Execute monthly customer governance for the Core and IN projects
• Manage ad-hoc commercial, technical, and contractual tasks related to the Airtel account
• Lead and coordinate as ACR for responses to RFPs on any new opportunities from other CSPs as assigned (Glo is following up for engagement with us)
• Monitor customer satisfaction and proactively address any concerns or escalations
• Represent Ericsson at customer meetings, industry forums, and business reviews

Requirements
The skills you bring:

• Bachelor's Degree in Business, Engineering, Telecommunications, or a related field
• Proven experience in account management, sales, or business development within the telecommunications or technology industry
• Strong commercial acumen with a track record of meeting or exceeding sales targets
• Excellent stakeholder management and relationship-building skills at senior levels
• Deep understanding of telecom products, solutions, and services — RAN, Core Network, BSS/OSS, and Managed Services is a strong advantage
• Familiarity with regulatory and compliance frameworks, including NOTAP, CCI, and LC processes in relevant markets
• Experience managing deals and pipelines through Salesforce or similar CRM platforms
• Strong negotiation, influencing, and presentation skills
• Collaborative mindset with the ability to coordinate and lead cross-functional teams
• Self-driven, results-oriented, and comfortable working in a fast-paced, matrix organization

Why join Ericsson?

• At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems.
• You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.