Account Manager at CTG Global

Vacancy ID: VAC-6331
Start Date: 01-Nov-2021
Duration: 1 year 0 month
Project Reporting: This role reports to the Country Manager

Overview of Position

• CTG delivers humanitarian & development projects in high risk areas through the provision of recruitment, HR & project management services.
• CTG enables public & private sectors to focus on their core business & mitigate risks.

Role Objectives
Specific responsibilities will include but not be limited to:

HR Management:

• Accountable for managing assigned clients.
• Responsible for meeting client objectives in accordance with contracted scope of work.
• Ensure total client satisfaction with the services being provided.
• Ensure clients are regularly updated & client expectations are met in accordance with agreed time frames.
• Responsible for ensuring deployment plans, administrative documents, system & personnel management SOPs are in place & complied.

Operational Management:

• Provide assistance with ensuring compliance with local labor law.
• Ensure an understanding of CTG’s duty of care, evacuation & medevac plans.
• Management of the safety of our consultants in the field from mobilization to demobilization with the support of the Country Manager where required.
• Management of 3rd party security, accommodation & other local service providers & fixers.
• Understand the contracted terms of all accommodation, security, logistics support, with the assistance of the Operations Manager where required.
• Management of crisis situation in accordance with the CTG crisis management SOP.

Personnel Management:

• Recruitment - Support the recruitment department for new deployments.
• Mobilization - Responsible for deliverable's against the provided mobilization plan for new contracts.
• Induction training - Ensure all consultants are issues with country-specific operational guidelines & receive a full CTG induction prior to commencing work for the client.
• Duty of care - Responsible for consultant duty of care & knowledge sharing on security threats & incidents.
• Accountable for payroll accuracy - Approving consolidated payroll spreadsheets, supporting documents, etc. Checking for inconsistencies prior to authorization.
• Performance reviews - Review consultant’s performance in accordance with client’s requirements.
• Act as a focal point between insurers & consultants / emergency liaison persons in instances of medevac & or major incident. Supporting documentation collection for such incidents.

Business Acquisition & Growth:

• Actively promote CTG’s services & assist in building a network of key business partners & potential clients.
• Develop current & new client relationships through to contract negotiation.
• Represent CTG in meetings.
• Assist with the development of proposal responses.

Key Competencies

• Minimum of 3 years of experience in Africa (desirable).
• University Degree in the field of Business Administration, HR or related field.
• A relevant HR qualification & / or experience may be waived in lieu of a Bachelors's Degree.
• Skills required for this job are typically acquired through the completion of an undergraduate degree & 5+ years of relevant experience.
• Experience in HR processes & applications, exposure & expertise in HR systems data analysis & analytical skills required.
• Must be well versed in all MS Office applications & experienced in producing reports for management.
• Self-starter with good initiative & multi-tasking skills who pays attention to the details, demonstrated ability to troubleshoot & resolve problems, excellent spoken & written communication.
• Minimum 3 years of experience in HRM, client relations.
• Fluency in English & Arabic. Qualified female candidates are strongly encouraged to apply for this role.

Experience:

• Minimum of 1 year/s of demonstrable relevant Administration experience (Essential).
• Minimum of 1 year/s of demonstrable relevant Human Resources experience (Essential).
• Minimum of 1 year/s of demonstrable relevant Programme & Project Management experience (Essential).

Geographical Experience:

• Minimum of 3year/s of experience in Africa (Essential).

Language:

• Fluent in English (Essential).

Team Management:

• The selected candidate is expected to manage CTG consultants working on UN projects.