Account Manager at Avario Digitals

Job Description

• You are not just an Account manager; you are a strategic partner to our clients.
• Your primary mission is to ensure client delight, leading to long-term retention and strategic account growth.
• You will be the bridge between our clients and our internal brand strategist, technical and creative teams.

Key Responsibilities

• Act as the primary strategic contact and relationship owner for a portfolio of key clients.
• Develop a deep understanding of client business goals and translate them into actionable strategies for our team.
• Manage project timelines, budgets, and deliverables to ensure flawless execution.
• Proactively identify opportunities to upsell and cross-sell our services (e.g., SEO for a new website).
• Champion the client’s voice within the agency while protecting the team from unstructured feedback.
• Lead quarterly business reviews (QBRs) to demonstrate ROI and strategic value.
• Manage contract renewals and negotiations for your accounts.

Requirements & Skills

• Minimum of 2 years of experience in a client-facing role (Account Management, Client Service, Project Management) in a digital agency or related field.
• Proven track record of retaining clients and growing accounts through upsells.
• Strong understanding of digital marketing, web development, and SEO concepts.
• Exceptional communication, presentation, and negotiation skills.
• A proactive, solutions-oriented mindset with the ability to manage difficult conversations.
• Highly organized with excellent project management abilities.

What We Offer

• Salary: Competitive compensation
• Performance-based bonus
• Health Insurance & Pension Contribution.
• Hybrid working model. 3 days Onsite / 2 days Remote
• A vibrant, supportive, and collaborative team environment.
• Continuous learning and professional development opportunities.