Account Manager at Afconrecruit Limited

Job summary:

• As the Account manager, your responsibilities typically include a range of duties that span a combination of sales, customer relationship management, and strategic planning responsibilities.

Sales and Business Development:

• Client Acquisition: - Identify and target potential clients within the assigned territory or industry. - Prospect new business opportunities through networking, cold calling, and other lead generation methods. - Conduct sales presentations and product demonstrations to prospective clients.
• Account Development: - Nurture and develop relationships with existing clients to identify upselling and cross-selling opportunities. - Understand clients business needs and objectives to propose tailored solutions. - Negotiate contracts and pricing agreements to maximize revenue and profitability.
• Pipeline Management: - Manage the sales pipeline, including lead generation, qualification, and progression. - Track and report sales activities, forecasts, and results using CRM (Customer Relationship Management) software. - Develop and implement sales strategies to achieve revenue targets and growth objectives.

Customer Relationship Management:

• Client Communication: - Serve as the primary point of contact for clients, addressing inquiries, concerns, and requests in a timely manner. - Build strong, trust-based relationships with key decision-makers and stakeholders. - Conduct regular check-ins and business reviews to ensure client satisfaction and identify areas for improvement.
• Issue Resolution: - Act as a liaison between clients and internal teams to resolve any issues or challenges that arise. - Provide proactive problem-solving and troubleshooting support to ensure customer success.
• Client Retention: - Implement retention strategies to reduce churn and increase client loyalty. - Anticipate client needs and proactively offer value-added services or solutions. - Solicit feedback from clients to assess satisfaction levels and identify areas for improvement.

Strategic Planning and Collaboration:

• Market Analysis: - Stay informed about industry trends, market dynamics, and competitive landscape. - Conduct market research and analysis to identify new business opportunities and potential threats.
• Cross-Functional Collaboration: - Collaborate with internal teams, including sales, marketing, product development, and customer support, to deliver integrated solutions and address client needs effectively. - Provide insights and feedback from clients to inform product development and service enhancements.
• Strategic Account Planning: - Develop and execute strategic account plans for key clients, outlining objectives, tactics, and timelines. - Identify opportunities for growth and expansion within existing accounts, and develop strategies to capitalize on them.

Skills and Qualifications:

• Proven experience in sales or account management, preferably in a B2B environment.
• Strong communication, negotiation, and interpersonal skills.
• Ability to build and maintain long-term client relationships.
• Strategic thinking and problem-solving abilities.
• Results-oriented with a track record of achieving sales targets and KPIs.
• Proficiency in CRM software and MS Office applications.
• Bachelors degree in business, marketing, or a related field (preferred).
• Minimum of 4 years in a similar position