Access to Learning and Work Tools Manager at Co-Creation Hub (CcHUB) Nigeria

Job Description

• The Access to Learning and Work Tools Manager will be responsible for overseeing the implementation of the learning and work tools voucher program for the Nigeria GATEWAY Program across five (5) states.
• The role will ensure that program participants have timely and equitable access to conducive co-working environments, reliable internet connectivity, and essential learning tools that support both training and access to gig work opportunities.
• The Access to Learning and Work Tools Manager 2 will work closely with KPMG, the program fund manager, to ensure effective deployment, utilization, and reporting of vouchers in alignment with program objectives.

Key Responsibilities
Strategy, Design, and Program Implementation

• Lead the design, planning, and execution of the learning and work tools voucher program, working in close collaboration with KPMG, the program fund manager responsible for voucher administration and disbursement.
• Oversee the implementation of systems that provide program participants with access to critical infrastructure—such as co-working spaces, internet connectivity, and essential work tools.
• Ensure an efficient, transparent, and equitable distribution process, in alignment with program objectives, eligibility criteria, and KPMG’s disbursement protocols.
• Ensure all tools and resources provided meet quality standards and are fit for purpose, enabling participants to fully engage in training and gig work opportunities.

Partnership and Vendor Management

• Build and maintain partnerships with co-working spaces to provide access to affordable, well-equipped workspaces.
• Serve as the main point of contact for co-working hubs, telecom providers, and other relevant service providers.
• Collaborate with vendors and service providers to procure high-quality learning and work tools (e.g., laptops, tablets, software, platform subscriptions) at competitive rates.
• Negotiate contracts and agreements with vendors to ensure timely delivery and adherence to program requirements.
• Address issues related to resource access, working with partners to resolve challenges efficiently.

Resource Allocation and Participant Support

• Oversee the distribution of learning and work tools, coordinating with training and implementation teams.
• Coordinate the allocation of co-working spaces and connectivity resources to participants based on training and gig work needs.
• Develop user guides and deliver orientation or training sessions to ensure participants can effectively utilize tools and workspaces.
• Coordinate technical support to address any issues with tool access or functionality.

Monitoring, Evaluation, and Reporting

• Develop and implement monitoring frameworks to track the usage, distribution, impact, and efficiency of provided resources and tools.
• Monitor voucher and tool utilization to ensure compliance and effectiveness.
• Collect and analyze feedback from participants to assess the usefulness of tools and identify areas for improvement.
• Monitor the impact of access to tools and infrastructure on training outcomes and participants’ gig work readiness.
• Prepare detailed reports on program implementation, challenges, successes, and recommendations for improvement.
• Contribute to program evaluations and documentation of best practices.

Program Alignment and Continuous Improvement

• Ensure all access-to-resource efforts are aligned with the overall goals and learning objectives of the Nigeria GATEWAY Program.
• Use data and insights to iterate and improve systems for tool and resource provision, contributing to broader program success.

Key Performance Indicators (Year 1)

• Strategy, Design, and Program Implementation
• Partnership and Vendor Management
• Resource Allocation and Participant Support
• Monitoring, Evaluation, and Reporting

Qualifications

• Education:
  • Bachelor’s Degree in Program Management, Business Administration, Information Technology, or a related field.
• Experience:
  • 8+ years of experience designing and managing large-scale tech enablement programs, and managing partnerships with a network of co-working spaces, preferably in workforce development or digital economy programs.
  • Demonstrated experience in managing resource allocation programs, including voucher systems or similar initiatives.
  • Demonstrated leadership in partnerships for device distribution, digital infrastructure, or learning access programs.
• Skills and Competencies:
  • Strong partnership and relationship management skills to engage effectively with diverse stakeholders.
  • Excellent organizational and problem-solving skills to manage resource allocation and resolve participant issues.
  • Proficiency in digital tools and systems used for voucher tracking and reporting.
  • Analytical skills to assess the impact of partnerships and resources on program outcomes.
  • Strong communication and negotiation skills to build mutually beneficial agreements with service providers.
  • Strong technical understanding of digital tools, e-learning platforms, and logistics required to enable access at scale.
  • Proven project delivery and risk mitigation experience across complex operations.
  • Experience working with private sector actors to negotiate access to subsidies or partnerships.
  • Ability to lead cross-functional teams and manage field operations and technology partners.
  • Strong analytical and problem-solving skills with a focus on sustainability and cost-effectiveness.
  • Ability to identify and develop new access pathways and value-adding opportunities for beneficiaries.
  • Team leadership with strong mentoring and performance management experience.