AC Aftersales Technician at Lontor Nigeria

Job Description

• Taking in repairs and identifying what repairs need to and can be done to the item.
• Work with stakeholders and technicians one-on-one to identify what repairs need to and can be done to the item.
• Explain the process, timeline, costs, and review of the overall condition of item at drop off
• Consistent follow up with stakeholders on status of their repairs, throughout the repair process.
• Follow up includes email or phone based on preference.
• Examine product and ensure that repair was properly completed, and that product is clean and presentable for return.
• Respond to phone calls and email requests from clients in a timely manner, ensuring the highest level of clients service is provided in each interaction
• Follow up with client post-repair pick up to ensure client satisfaction
• Partner with sales team to direct clients\' needs to After Sales area and ensure proper procedures are respected
• Assist in providing technical partnering to the production team to ensure quality finishing of product