Order-To-Cash Specialist at Mondelez International

Job Number: 1808480

Job Description

• Even if you're not familiar with our name, you've almost certainly heard of billion-dollar brands like Cadbury. Developing the world's favourite beverages and chocolates, we're passionate about creating delicious moments of joy for people all around the world.
• Working at MondelÄ“z International is all about the power of big - and small.
• Why big? Because we're the world's leading maker of Chocolate, Candy and Gum. We're ranked #1 in chocolate, biscuits and candy, and #2 in gum. What's more, we employ over 100,000 people worldwide and market products in around 165 countries.
• Why small? We go out of our way to hear everyone's point of view, and develop local roots wherever we go. It's this combination of big and small that drives everything we do.
• Cadbury Nigeria( part of MondelÄ“z International), is looking to hire someone with great problem solving skills, who is innovative, with strong stakeholder management skills, and also has a niche for building relationships, to join our OTC (Order to Cash) Team.

Job Responsibilities

• OTC Specialist.
• The job role covers Co-managed Inventory, Order planning, Payment cycle, maintaining Pricing Master Data Management, Customer Master Data Management, Debt/ Age of invoice control, Returns from Trade, Feedback, Information and communication handling to and via Trade and Customer issues and complaints.
• Enable a seamless Replenishment cycle through the OTC (Order to Cash) & BTC process and being accountable for ensuring that all Sales Orders are OTIF.
• Follow through with all teams (Sales, Account Receivables, Treasury, Log Ops, and Manufacturing etc.) to make all necessary inputs and put customer order on SAP, ensure delivery is contained within a specified timing and delivered OTIF.
• Manage orders versus quota and article substitution principles in cooperation with demand planning and customer business teams.
• Manage and drive continuous improvement via daily quality conversations with Customers & MondelÄ“z Managers; maintain regular information flow and communication on delivery and dispatch updates, Outstanding and Demand order status, Plan vs. actual performance to date, Sales in, Sales out and balance stock position, Debt, invoice age status and credit available, warehouse and inventory management at the distributors end.
• Challenge customers for efficient day to day order profile (size, structure, categories, delivery dates and order and truck consolidation). Actualise and communicate customer’s supplying requirements.
• Maintain process flows and logs for all processes to enable improvement where gaps are observed.
• Monitor Supply performances with the customer to identify room for improvement.
• Monitor frequency of complaints with CBP and look for areas of improvement.
• Work closely with the finance team to ensure payments advised by CBP’s are posted on-time.
• Keep track and provide reports of all OTC activities and KPI’s including CFR, IA, OTIF, and Age analysis of invoices.
• Aligning with company SOPs to earn good rating for OTC audit performance during Mondelez International Audit with minimal complaints 
• Follow through with created orders in collaboration with Log Ops. to help order consolidation and full truck optimization to reduce Operations cost.
• Organize Bi-Annual Trade visits to Mondelez Business Partners for CS&L Performance Assessment and Feedback
• Maintain and track changes on Customer, Product and Pricing Database which include Contracts, SLAs, Distributor agreements, Pricing, code creation and changes in customer name and additional drop points/locations.
• Due process of New Customer and Product Development with compliance to Mondelez standard and requirements
• For Customer registration, engage and interact with all stakeholders i.e. Finance, Sales, MD to ensure seamless & on-time process.

Qualifications

• Minimum of a B.SC/HND education in a relevant discipline
• Experience in large FCMG organization
• Knowledge in Transportation and logistics management
• Higher knowledge of IT & Good analytical skills
• Effective communication skills with internal & External Partners
• Conflict resolution skills
• Drive for result & Problem solving skills
• Flexibility and ability to work and cope under high pressure