Head, Technical Services at Lohi Consulting

Reporting to: The COO

Primary Responsibilities

• Managing all information, communication and technology functions/infrastructure for the association- networks and networking equipment, business applications and ancillary software, hardware, databases, web services and other ICT systems in line with NIRA’s commitment to Registrars, Registrants and technical partners
• Coordinating network design, installation and maintenance
• Leads and coordinates activities of Technical Services Department
• Ability to work with minimal supervision
• Developing and implementing technical services policies and procedures
• Providing expertise and support to the organization as regards technology infrastructure, technology repairs and technical support for registrars and registrants
• Creating and executing procedures that will result in the continual improvement of the effectiveness and efficiency of technical services operations
• Training and mentoring the technical team
• Directing, evaluating and overseeing the technical team in terms of performance and responsibilities in achieving results as it relates to technical services
• Ensuring the association is aligned to global technology standards, particularly ICANN policies and controls

Qualifications and Attributes

• Bachelor's Degree in Computer Science, Information Systems, Computer Engineering, Management Information Systems or related field
• At least 8 years’ work experience within the ICT environment
• A Master’s degree in a related field will be desirable (or MBA with Computer/Technology Focus)
• Experience with Unix Operating system is compulsory.
• Must have at least 5 years work experience as a database administrator and a system administrator
• Experience with PostgreSQL is an added advantage
• Advanced systems, network, and computer hardware and software knowledge
• Cisco Certified Network Administrator certification or member of any other relevant ICT professional bodies is an advantage
• Must have an understanding of DNS and its operations
• Good communication, project management and negotiation skills
• Able to work effectively within a team