ICT Support Officer at H2Y Infotech

Description:

• Installing and configuring computer hardware operating systems and applications;
• Monitoring and maintaining computer systems and networks;
• Taking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues;
• Troubleshooting system and network problems and diagnosing and solving hardware or software faults;
• Replacing parts as required;
• Providing support, including procedural documentation and relevant reports;
• supporting the roll-out of new applications;
• Setting up new users' accounts and profiles and dealing with password issues;
• Rapidly establishing a good working relationship with staff and other professionals
• Design web content including banners, buttons, pages and mini-sites within the site;
• Use of social media platforms to promote the company.