Housekeeping Supervisor at BWC Hotels

Job Description

• Supervise work activities of cleaning personnel to ensure clean, orderly, and attractive rooms in hotels.
• Assign duties, inspect work, and investigate complaints regarding housekeeping service and equipment and take corrective action.
• Take periodic inventories, train new employees, and recommend dismissals.

Job Duties and Tasks

• Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness.
• Investigates complaints regarding housekeeping service and equipment, and takes corrective action.
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Coordinates work activities among departments.
• Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment.
• Inventories stock to ensure adequate supplies.
• Evaluates records to forecast department personnel requirements.
• Makes recommendations to improve service and ensure more efficient operation.
• Prepares reports concerning room occupancy, payroll, and department expenses.
• Selects and purchases new furnishings.
• Performs cleaning duties in cases of emergency or staff shortage.
• Examines building to determine need for repairs or replacement of furniture or equipment, and makes recommendations to management.
• Attends staff meetings to discuss company policies and patrons' complaints.
• Issues supplies and equipment to workers.