Operations / Project Officer at MProbity

JOB DISCRIPTION

DEPARTMANT OPERATIONS AND IPLEMANTAION

REPORTS TO CEO, CHIEF BUSINESS OFFICER

LOCATION LAGOS STATE

CORE FUNCTIONS

• To work with the business development team on implementing programs
• Implementation and setup of GEPPP for sealed deals
• Compile data and information from multiple sources into actionable customer insights
• Manage all adhoc and troubleshooting software problems, diagnosing and solving software faults, complaints and support request from clients

OTHER FUNCTIONS

• Resolving clients basic software administration issues
• Coordinating with business partners and follow up for delivery of services on time as instructed by the head of business development team
• Preparation of report and submission of same to the head of the technology department
• Support the MProbity on regular brand health and competitor rn reports by monitoring and providing such data as brand imagery, consumer attitude and market trends
• Respond within agreed time limits to callouts
• Oversee the rollout of application update
• Work with third party agencies and suppliers as required to carry out continuous and adhoc research studies
• Daily check for clientele software updates and modification where rn necessary
• Talk staff or clients through a series of actions, either facetoface or over the phone, to help with software set up and rn resolve issues
• Set up new users' accounts and profiles and deal with password issues

SPECIFICATION

• Personal attributes: Analytical thinker, Articulate (verbal and writing) Can deliver clear and effective presentation
• Communication skills: Ability to incorporate information from different sources in planning and decision making
• Minimum of 2 years experience as an operations personnel
• minimum of 2nd class upper bachelors degree in any IT related course.