Regional Operations Manager - West at ACCION Microfinance Bank

Reports to: Chief Operations Officer

Summary/Objective

• To supervise the operational activities of the assigned branches in order to achieve efficient, productive and profitable portfolio in support of the Accion Mfb business strategy.

Responsibilities
The responsibilities of this role include:

• Train and supervise the branch operations staff so that they follow the internal processes and procedures in order that the bank has an efficient and effective workforce.
• Develops, implements and updates policies, procedures, standards & processes for the unit.
• Ensures adherence to defined operations policies within the Bank.
• Coordinate with the IT department to ensure continuous availability and effectiveness of business applications and technology infrastructure required for the Bank’s operations to run smoothly.
• Provides effective and efficient report of the operations activities, portfolio status at the branches to management for analysis and decision making.
• Ensure that the branch maintain up to date accurate records and generates necessary report on time.
• Support the handling of customers’ complaints according to the different levels of authorization.
• Review audit reports of all assigned branches and ensure rate of error are minimal while all audit issues are promptly resolved.
• Develop training manuals to train staff under his/her supervision on prevalent audit matters/issues to curtail recurrence.
• Review operational risk of the bank so as to comply with internal and external regulations
• Co-ordinates and manages the activities of the head office/regional office operations operation staff.
• Supervise other regional staff assigned.
• Participate in branch expansion, brand management and business development activities in the region.
• Carry out any other ad hoc jobs assigned from time to time..

Qualification and Experience

• A minimum of HND or BSc in Business, Banking, Finance, Accounting, Economics, and/or related fields with numerate coursework.
• Minimum of 7 years cognate experience.
• Strong management skills; able to coach and motivate.
• Industry/Market knowledge.
• Financial Analysis /Interpretation skills.
• Strategic Planning.
• Excellent computer literacy and experience with Microsoft Office applications, especially Excel.
• Experience with a Microfinance banking software is recommended.
• Strong written and oral communication skills.
• Strong interpersonal skills.
• Good time management and planning skills.
• Good presentation skills.
• Relationship Management.
• Strong negotiation skills and business judgment.
• Independent worker.
• Honest.

Competency/ Skill Requirements

• Ability to manage 7x24 operations for banking and transaction processing .
• Good working knowledge of operations banking processes.
• Good customer relationship management.
• Business Performance Management.
• Strong negotiation skills and business judgment.
• Strong organizational skills.
• Problem solving.
• Proficiency in the use of Microsoft Office Excel.
• Leadership skills.
• Financial analysis / Interpretation.
• Interpersonal skills.
• Good written and oral communication.
• Results oriented.
• Proactive.
• Responsive.
• Service orientation.