Customer Value Proposition Manager at First Bank

Requisition ID: 18000012
Schedule: Regular
Shift: Standard

Job Description

• Work with relevant departments to maintain consistent look and feel of Private Banking lounges in Lagos, Abuja, and Port Harcourt.
• Interface with Marketing & Corporate Communications for update and production of brochures and marketing collaterals for Private Banking clients.
• Manage concierge services and liaise with service providers to ensure seamless service delivery to PB clients.
• Manage relationships with merchant partners to enhance PB client experience.
• Gathering of market/competitor intelligence for relevant innovations and trends both locally and offshore which influences PB customers.
• Ensure that the Private Banking brand remains distinct and aspirational at all times. 
• Manage platforms for collaboration with FBN UK and other partners.
• Maintain oversight of the Private Banking website by liaising with administrators.
• Manage the Private Banking concierge services upon launch and manage relationships with lifestyle merchant partners.
• To liaise with Private Bankers, customers and other stakeholders to identify new trend and value propositions.
• Identify opportunities for new or improvements of existing products and services through deep understanding of customers’ needs and feedback on current services offered.

Qualifications

• Minimum experience of 5 - 7 years’ experience in Banking/Finance and Portfolio management
• First Degree in any discipline with minimum of 2.2. or Higher National Diploma (HND) with minimum of Upper  Credit.

Knowledge:

• Solid understanding of the Client Value Proposition and experience.

Skill/Competencies:

• Strong analytical skills
• A specialist in user driven innovation who can translate customer needs and insights into feature sets
• An experienced concept development and co-creation facilitator
• In-depth knowledge of high end lifestyle and luxury products/services for HNIs/UHNIs.