Devotional Portal Manager at YellowDot Africa

Job Description

• We have a wonderful opportunity for a Devotional Portal Manager based in Nigeria.  The ideal candidate willbuild and preserve trusting relationships with our Devotional Portal Content providers and Religious Bodies. 
• We will rely on you to outperform our competition and maintain our company focus on driving our Religious services.
• To succeed in the role, you should be an excellent communicator, able to work with our Account Managers and campaign teams ad build rapport with customers. 
• We expect you to be a strategic thinker with an analytical mind and sterong problem solving skills.  Ultimately you will maintain strong relationships with Churches and other Religious bodies to drive our Devotional Portal growth.

Job Role

• Ability to understand customer needs and develop plans to address them,
• Identify key staff in client companies to cultivate profitable relationships,
• Resolve customer complaints quickly and effectively,
• Forward upselling and cross selling opportunities to the sales team,
• Promote high quality sales and customer services processess,
• Aim to preserve customers and renew contracts,
• Approach potential CHurches to establish relationships amd acquire content rights,
• Gain solid knowledge of requirements of Churches 

Requirements

• Proven experience as an Accounts Manager with VAS experience
• Knowledge of customer relatinship management (CRM)
• Experience in content and Partner Management
• Problem solving approach
• Excellent communication skills
• Aptitude of fostering positive relationships
• Teamwork and leadership skills
• Customer-orientated mindset