Spa Manager at Montaigne Place

The Objective

• The SPA Manager is saddled with the responsibility of increasing the outlet turnover and maximize profitability

The Job

• Ensure the highest level of customer service
• Design Spa Procedure Manual and ensure adherence by all spa personnel
• Trains all staff/subordinates on new products and treatments
• Ensures a high level of operational efficiency
• Provide consultation services to clients
• Ensure Communication of current and ongoing promotional programs, services and packages to clients by demonstrating in-depth knowledge of spa/salon offerings
• Suggest value-added services to management to maximise sales
• Demonstrate in-depth knowledge of retail products/brands
• Oversee the operations and maintenance of all spa facilities and equipment
• Coach and mentor all spa staff
• Operate sales register and perform sales inventory

The Candidate

• Minimum of a Bachelor's Degree in Management or a related field
• Candidate must be SMART
• Must be female

Required Experience:

• At least 2 years experience as a therapist
• At least 2 in a supervisory/managerial capacity

Required Competency:

• Knowledge
• Customer relationship management
• In-depth product knowledge
• In-depth spa treatment knowledge

Skills:

• IT proficiency
• Interpersonal skills
• Negotiation skills
• Conflict resolution skills
• Communication skills