Release Management Lead (Enterprise Solutions) at Airtel

Job Description

• Looking for a candidate to fill the role of Release Management Lead for Enterprise Solutions within our IT Department.
• The role is located in Lagos with no reporting lines.

Role holder will be responsible for the following tasks:

• Lead as IT SME for respective function of Airtel Enterprise Services
• Act as the guardian of user experience with respect to technology delivery and operations.
• Evaluate, identify, solution and recommend technology delivery and operations for the enterprise.
• Lead best practices and transformational initiatives to enhance end-user experience with respect to billing, provisioning, trouble-ticketing and collaboration solutions.
• Provide hands on technology guidance, support and knowledge when dealing with incidents and technology delivery.
• Utilization of fair process to help make technology and team direction/decisions.
• Develop project charter, preliminary project scope consisting expectations, objectives, risks, approach, deliverables with key stakeholders
• Interpret URS / PCN and develop CSRs
• Plan for Infrastructure (Hardware , Software Solutions, LAN , WAN) availability and its suitability to adequately support business
• Develop and refine project plan and detailed work plan to effectively manage, the effort,
• Drive third party partner engagement for new solutions
• Manage project delivery and payment milestones with strategic partners.
• Liaise and review SLAs with vendors
• Prompt resolution and management of issues with vendors.
• Create an effective working relationship with strategic partners 

Desirable Skills and Knowledge

• Graduate Degree in BSc Computer Scince or related discipline
• SDLC, TOGAF experience and certification would be an advantage
• 5 Years of project management experience in the Tekco space with OSS/BSS expertise
• 3 years business analysis experience
• 3 years' experience as a software architect
• Excellent communication skills
• Abiliy to multi-task
• Delightng customers