Head IT Infrastucture Operations at Sigma Qualitas Limited

Core Job Functions / Responsibility:
Oversee and coordinate Enterprise information technology environment and ensure consistent IT system availability to support the business and network operations (billing platforms, enterprise applications, network infrastructure, etc.). Will Set the overall direction for, and manage the operations of the Information Technology function in line with Enterprise business goals and objectives.

Primary activities

    Strategic
    Oversee and champion the articulation and development of the overall IT strategy and ensure alignment with Enterprise corporate strategy, business goals and objectives.
    Champion the process of selling the business case for implementing new IT business solutions to relevant stakeholders within/outside t and obtain necessary approvals for implementing identified IT solutions.
    Demonstrate ownership of and communicate the division’s strategic direction and objective to all staff.

Tactical

    Advise the business on technology upgrades and acquisitions.
    Collaborate with business functions in identifying and acquiring technology solutions in line with overall corporate and business strategy.
    Oversee and coordinate efforts aimed at developing IT business solutions, and ensure optimal leverage of technology to effectively carry out Enterprise business operations and processes.
    Maintain appropriate business relationships with relevant IT vendors and suppliers and ensure compliance with agreed service levels.
    Establish and enforce IT policies and procedures that promote and ensure the confidentiality, integrity, availability and security of corporate data and information.
    Continually review and assess the effectiveness and efficiency of the division’s policies, procedures and processes and identify improvement opportunities.
    Keep abreast of local and global best practices and make recommendations to the Operation Director on how this impacts the division’s role.
    Ensure synergy and collaboration in interdepartmental activities and communication in order to facilitate effective and smooth running of the division.
    Coordinate the execution of the division’s work programmes and plans.
    Communicate the activities and achievements of the division to all relevant stakeholders.

Operational

    Oversee and coordinate the day to day activities of the division and ensure alignment with the overall goals and objectives of the organization.
    Oversee the design and implementation of a disaster recovery plan and system that ensures timely and continuous system availability at all times.
    Oversee the design and implementation of an Enterprise Resource Planning (ERP) and billing applications.
    Ensure the availability of effective enterprise-wide end-user support and monitor performance, and compliance with agreed cross-functional service levels.
    Oversee and ensure the availability of a stable systems and applications operating environment.
    Ensure constant availability of the necessary IT infrastructure to provide accurate and up-to-date business management information.
    Ensure adequate management of the IT assets of the organization and ensure adequate availability of IT devices to relevant end-users.
    Provide leadership and guidance to direct reports.
    Coordinate the preparation and compilation of agreed periodic activities and performance reports for the attention of the Operation Director.
    Review and authorise key expenditures/transactions of the division in line with approved authority limit.
    Perform other duties as assigned by the Operation Director.

Job Requirements and Skills

    Graduate Qualifications: A First degree BEng, BSc, BTec, Science or Technology Only from a recognised University REQUIRED.
    Post Graduate Qualifications: Master’s degree or Post Graduate Qualification would be of ADVANTAGE.
    Experience: Twelve (12) to fifteen (15) years post NYSC work experience with at least four (4) years at senior management level in a Telecom company, NYSC is ESSENTIAL.
    Certifications and Training Requirements: Relevant Certifications would be of ADVANTAGE.

Key Skills:

    Proficient use of Microsoft Office, Outstanding Process and Systems Documentation, Attention to Detail, Highly Organised, Conflict Resolution, Presentation Skills, Excellent Communication skills, Highly Organised, Team Oriented and Leadership, High Tolerance for Stress, Problem Management (analysis and resolution), Customer Service Orientation, Relationship Builder, High level of Integrity, Time and Priority Management Skills, People Management and Negotiation skills. Superior Analytical.
    Delegation/ Supervisory
    Problem Solving, Passion for Excellence, Integrity and Empowering people
    Growing people, Team work and Customer Focus