Customer Retention Officer at iROKO Partners Ltd

Duties & Responsibilities

• Placing engagement and retention calls to our local customer base to provide support.
• Troubleshooting and resolving customers’ problems with our product by determining the cause of the problem, then selecting and explaining the best solution
• Achieving and maintaining proficiency with our escalation matrixes
• Consistently staying up-to-date with new irokotv products/services

Requirements

• Excels at multi-tasking
• Proven problem-solver
• Adaptive to change
• Independent and resourceful
• Solid team player who thrives on working in a fast paced environment