Team Member Enterprise Application Support at Oscar Temple

Industry: Banking
Salary: Attractive
Level: ET to give ABO
Job Summary
Ensure 1st and 2nd level support of all in-house applications in the bank; maintain an uptime of 99% through proactive processes and checks.  All response to user inquiries and issues are logged on Manage Engine and closed within SLA

Duties and Responsibilities

• Ensure daily check of all test platform
• Provide jobs status report on a weekly basis to team lead EAS.
• Ensure prompt escalation of issues to the vendor TL / 3rd level support
• Ensure 1st & 2nd level support is done before escalation to 3rd level support
• Document Support Incidence that occurs within the unit
• Ensure that all issues/calls handled are logged on Manage Engine
• Ensure closure of calls within agreed SLA
• Track all deployment and configuration changes on production platforms
• Pro-actively identify all security/exceptions on platforms and close
• Close all exceptions / security gaps raised against team before due date

Job requirement

• Should have relevant past experience of managing and supporting applications, the rules of   application management and support. Practical understanding of ITIL is required
• First degree in a recognized Educational Institution

Knowledge

• Knowledge of the Nigeria Banking business processes
• Knowledge of Application that support bank’s processes
• Adequate knowledge of  Oracle and SQL Server Databases
• Adequate Knowledge of Data warehouse and Data Modeling