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  • Posted: Apr 27, 2018
    Deadline: May 10, 2018
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    Ntel is Nigeria’s most revolutionary telecommunications company which provides 4G LTE Advanced network that delivers superfast call-connect times, crystal clear Voice over LTE and extraordinarily high internet access speed (up to 230Mbps). Our aim is to redefine the Nigerian telecommunications landscape and enrich the lives of Nigerians by deliverin...
    Read more about this company

     

    Retail Store Supervisor

    Job Description

    • To develop store strategies to increase customer acquisition, expand store traffic, meet sales & profitability goals and enhance customer satisfaction.
    • Responsible for the day-to-day supervision of our retail outlets, including sales, staff, stock and resources management.

    Key Responsibilities

    • Develop business strategies to increase customer acquisition, expand store traffic and optimize profitability
    • Construct, forecast, and manage sales and service transactions at the retail points
    • Generate leads through networking and other upselling techniques.
    • Meet sales goals by training, motivating, mentoring and providing feedback to sales staff
    • Build, manage and lead a team of retail sales officers to generate revenue through the sales of ntel products
    • Report on weekly sales and service activities, make data driven decisions and coach the team based on results.
    • Ensure high levels of customers satisfaction through excellent service
    • Complete store administration and ensure compliance with policies and procedures
    • Maintain outstanding store condition and visual merchandising standards
    • Deal with all issues that arise from staff or customers (complaints, grievances etc)
    • Additional store manager duties as needed

    Requirements
    Education:

    • Fluent in English
    • First degree or equivalent in Marketing or a related field

    Experience:

    • Minimum 5 to 7 years experience including:
    • 2 to 3 years experience in supervisory role
    • 4 years of retail & direct sales or marketing experience.
    • Proficient in the use of relevant Microsoft office packages
    • Professional Certification:
    • Professional Certification in retail & direct sales or marketing is an added advantage

    Knowledge:

    • Good knowledge of ntel’s products and services
    • Telecommunication business savvy

    Skills / Physical Competencies:

    • Problem Solving skills
    • Attention to details
    • Networking skills
    • Interpersonal skills
    • Result oriented
    • Customer Service skills
    • Communication skills
    • Listening skills
    • Selling skills
    • Negotiating skills
    • Persuasive skills
    • Organisational skills
    • Analytical skills
    • Presentation skills

    Behavioral Competencies:

    • Integrity
    • Professional
    • Customer orientation
    • Adaptable
    • Positive attitude

    Quality / Technical Competencies:

    • Computer & Information Technology Appreciation

    Method of Application

    Applicants should send their CV's to: careers@ntel.com.ng

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