Programme Assistant (Cash Based Transfer) G4 at World Food Programme (WFP)

Requisition No: 80929
Location: Maiduguri, Borno

Organizational Context

• This job is located in WFP Maiduguri Area Office, Nigeria. Job holders typically provide administrative support to team(s) and/or support a specific business stream, and report to the relevant Associate.
• At this level, work is carried out under close supervision and job holders are expected to produce organised and accurate work.

Job Purpose

• The United Nations World Food Programme (WFP) is currently providing food assistance to up to 1.5 million beneficiaries affected by the insurgency in North East Nigeria (Yobe, Adamawa and Borno States). WFP’s food assistance is provided through in-kind, cash and vouchers modalities.
• While the bulk of beneficiaries are receiving their assistance through in-kind, about 30% of them under the different programmatic areas (General Food Distribution, Livelihoods and Nutrition) are currently receiving theirs through either mobile money or e-vouchers.
• This number is expected to reach about 40% by the end of 2018 given the scaling up of Cash Based Tranfers (CBT) in the North east, particularly in urban centers.
• Given the background, WFP seeks to recruit 4 (four) Programme Assistants to support the implementation of the CBTs in Maiduguri.
• The Programme Assistants shall be expected to majorly provide field support with particular focus on working with the CPs to adequately prepare and monitor the monthly CBT distributions across Borno State.

Key Accountabilities (not all-inclusive)
Within delegated authority and in close coordination with the relevant functional units at the Area Office (Programme - Livelihoods, Nutrition, VAM, M&E, IT/SCOPE and Supply Chain), the CBT Programme Assistant will be responsible for the following duties:

• Assist in preparing CBT Monthly Distribution Plans;
• Work with the Cooperating Partners (CPs) to ensure efficient CBT distributions / redemptions / disbursements and verify that appropriate entitlements are disbursed. The Programme Assistant shall also provide regular feedback to the CBT Coordinator regarding the progress of the distributions, including achievements and constraints as well as suggested improvement actions.
• Provide technical support during CBT distributions to the Livelihoods and Nutrition teams.
• Organize and conduct regular consultative meetings involving beneficiaries and beneficiary leaders, CPs, Airtel agents, retailors, etc., on distribution arrangements, timelines and other relevant issues;
• Work with the M&E unit to follow up on beneficiary complaints received through the toll free line.
• Assist with beneficiary authentication at CBT distributions
• Assist in ensuring timely reconciliation of beneficiary numbers reached against payment lists;
• Complete COMET Entry and raise SES on instruction; and
• Carry out any other duties as assigned by the CBT Coordinator.

4Ps Core Organisational Capabilities
Purpose:

• Understand and communicate the Strategic Objectives: Builds an understanding of WFP’s Strategic Objectives.
• Be a force for positive change: Approaches individual tasks and responsibilities with a positive attitude and demeanor.
• Make the mission inspiring to our team: Understands the impact of WFP activities in beneficiary communities.
• Make our mission visible in everyday actions: Connects individual tasks and responsibilities to unit’s goals and mission.

People:

• Look for ways to strengthen people's skills: Seeks opportunities to build and enhance individual skills.
• Create an inclusive culture: Demonstrates respect and understanding for diversity and cultural differences.
• Be a coach & provide constructive feedback: Identifies and approaches colleagues or supervisors to serve as coaches.
• Create an “I will”/”We will” spirit: Sets clear goals and measurable targets for own tasks and responsibilities.

Performance:

• Encourage innovation & creative solutions: Assesses own tasks and responsibilities to find ways to be more efficient.
• Focus on getting results: Maintains accurate records of completion times and tasks in own areas of responsibility.
• Make commitments and make good on commitments: Understands responsibilities and the metrics associated with own tasks.
• Be Decisive: Notifies supervisors of dangerous situations or potential issues that may arise while in the field or office.

Partnership:

• Connect and share across WFP units: Understands WFP’s organizational structure, including the purpose and mission of each unit.
• Build strong external partnerships: Supports team in working with colleagues and WFP’s partners in the field toward common goals.
• Be politically agile & adaptable: Maintains a professional and courteous relationship with other WFP employees and partners in the field.
• Be clear about the value WFP brings to partnerships: Understands own team’s contributions in its partnerships with internal and external stakeholders.

Standard Minimum Qualifications
Education:

• Completion of secondary school education.

Experience:

• Four or more years of experience in general administrative work.

Knowledge & Skills:

• Ability to use standard office equipment such as photocopiers and scanners.
• Ability to follow standard business support processes and procedures.
• Knowledge of standard office software packages, e.g. Microsoft word.
• Ability to provide information using courtesy and tact.
• Good attention to details.

Other Specific Job Requirements:

• Desired Experiences for Entry into the Role
• Punctual, proactive, motivated and detail-oriented
• Good Planning skills
• Good numerical skills
• Computer literate
• Able to operate effectively and efficiently in a high-pressure and fast-paced department in which often involves rapid change
• Strong communication skills and willingness to follow-up with individuals and departments in order to achieve goals
• Able to operate with compassion and impartiality and demonstrate a high level of sensitivity and respect towards beneficiaries of all ages, locations and ethnic backgrounds
• Able to live and operate in field locations with very basic infrastructure and amenities

Language:

• General Service (Headquarters): Fluency (level C) in English language. Fluency (level C) or intermediate knowledge (level B) of another official language may be required depending on the location of the post or area of responsibility.
• General Service (Field): Fluency in both oral and written communication in the UN language in use at the duty station and in the duty station’s language, if different.

Terms and Conditions
Selected candidate will be employed on a fixed-term contract with a probationary period of one year. WFP offers an attractive compensation package.