Help Desk Officer at Appzone Limited

Job Opening ID: 56

Job Description

• Provision of a reliable interface between client IT support personnel and AppZone business units.
• Respond to client’s enquiries for technical assistance via telephone, e-mails or instant messenger.
• Logging of cases and help desk interactions with clients using CRM applications.
• Follow standard help desk procedures in other to assist clients to resolve technical issues.
• Track and route all technical problems including Database, code, operating system, web-server, integration, networking, and hardware issues, amongst others.
• Prepare activity and other CRM reports.
• Other support interactions with clients to ensure client satisfaction in line with the company’s business goals.

Requirements

• Bachelor's degree in Computer Science, Computer Engineering or any other related field.
• Minimum of 2 years relevant working experience in a similar role
• Good verbal and written communication skills.
• Excellent interpersonal and analytical skills.
• Great Customer service skills.
• Ability to pay attention to details and work well under pressure.
• Ease and ability to learn fast and solve complex.