Service Parts Specialist at Cummins Inc.

Req ID: 180002H1

Job Description

• Ensures that customers receive the best service possible through processing orders, preparing general correspondence, and coordinating with other functions as required. Acts as customer contact regarding order issues, scheduling, and shipping.
• Provide consultative, pre-sales support information to customers (lead time, availability, minor technical support, policy), making recommendations and providing guidance
• Performs order management functions for a specific set of customers/accounts; responsibility for the entire order life cycle (special pricing discounts, change order & cancellation processing, invoicing/credit memos).
• Act as single point of contact to the customer for order inquiries
• Possess general understanding of logistics, transportation, warehousing needs of assigned customer base
• Liaises with internal production, planning & materials teams to ensure prompt, accurate and timely order throughput
• Communicate with staff from other areas in the organization such as production, warehouse, or logistics to confirm the status of orders and resolve customer complaints
• Support OMCS departmental goals and initiatives to become a more proactive customer support organization: develop, document and enhance standard sales administrative practices as they pertain to customer communication, manufacturing communication and order throughput processes.
• Identify ideas and develop proactive communications to assigned customer base, regarding processes, policy and / or best practices
• Hosts customers at local plant for customer visits, witness tests and/or factory tours
• Participates in continuous improvement projects

Qualifications
Education, Licenses, Certifications:

• B.S or B.A

Experience:

• 0 - 2 years of previous customers service experience preferred

Skills:

• Foster Open Communication - Demonstrated results indicating deep knowledge of fostering open communication. Expresses reactions and opinions without intimidating others.
• Actively encourages others to express their honest views, even contrary ones and listens actively to all viewpoints. Encourages others to share information in an organized and effective manner. Must possess strong oral and written communication skills.
• Manage Execution - Must have strong ability to multitask and prioritize based on customer demands and workload.
• Technical Skills - General understanding of order entry processes, systems and overall customer support functions. Knowledge of production planning and back office functions, a plus