Customer Service Representative at Forekun Online Shop

Key Responsibilities and Accountabilities

•     Provide a friendly, efficient and professional customer service experience using phone, email and the web.
•     Deal with and respond to all customer contact received by phone, email and web in a professional manner within agreed service levels.
•     Process customer refunds using website back end system.
•     Produce reports as requested using relevant systems.
•     Provide operational, administrative and analytical support to the E-Commerce Operations Manager and any ad hoc tasks that arise within a busy e-commerce environment.
•     Investigate customer issues with 3rd party partners and brands to a satisfactory conclusion.
•     Support the photography studio

Job Specific Skills and Attributes

•     Must have previous customer service experience preferably gained within a retail/e-commerce contact centre environment.
•     Must be a confident and strong communicator in order to deal with varying customer issues, build strong relationships with internal teams as well as with 3rd party partners, brands and hosts.
•     Must possess numerical skills and an analytical mind in order to successfully investigate customer issues, interpret reports and data with ease.
•     Excellent written and verbal communication skills.
•     Positive outlook to problem solving and a high degree of accuracy and attention to details.
•     Strong interpersonal and organizational skills.
•     Work well under pressure and to tight deadlines, prioritizing tasks in terms of importance/urgency

Requirements

•     Bachelor’s degree in English language, Mass Communication, International Relations, and any other relevant discipline.
•     Minimum of Second Class (Hons.) Lower Divisions
•     Relevant Professional Certifications will be an added advantage
•     Professional working manner with a minimum of 1 year relevant customer service experience
•     Excellent oral, written and verbal communication skills
•     Strong problem solving skills and attention to detail
•     Sales experience a plus
•     Proficient in typing at a fast pace
•     Effectively multi-task and have the ability to learn quickly
•     Technical Savvy
•     Bilingual a plus

Computer Skills:

•     Proficient in Microsoft Office
•     Familiarity with Online Shopping