Reservation Officers at Aero Contractors

Purpose Statement
Responsible for sales of Aero tickets and assisting passengers with their travel needs by providing frontline excellent customer service in order to generate revenue and ensure customer satisfaction.

Key Accountabilities

•     Sell and issue Aero tickets
•     Confirm and modify flight bookings
•     Offer fare quotes to all Aero customers to provide the best applicable fares and generate sales.
•     Reconciliation of daily sales reports with the Finance department
•     Promote all Aero products to create awareness and generate sales.
•     Respond to customers inquiries and provide information on flight schedules and procedures.
•     Determine space availability on travel dates requested by customers and assign/sell such when available
•     Prepare, locate records and information for customers
•     Keep passenger records and information

Educational Qualification

• A good university degree/HND in any of the Social Sciences or Business Management Disciplines.

Functional skills

•     Knowledge of basic airline fares and ticketing
•     Knowledge of cash handling  and credit card transaction
•     Excellent Customer service skills
•     Excellent oral and written communication skills
•     Ability to handle stressful situations
•     Detail oriented and accurate
•     Ability to perform basic mathematics
•     Ability to work under minimal supervision

Experience

• 1-3 years experience in Ticketing, Sales or Customer Service

Working pattern

• Shift work

Working relationships
Internal: Other staff
External: Passengers.