Case Management Team Leader at Terre des hommes Foundation (Tdh)

Locations: Monguno/ Kukawua/Crosskawua, Borno

General Objective

• The Case Management Team Leader is responsible for supervising the provision of safe and confidential case management services for women, men, girls, and boys in a need of protection.
• The Case Management Team Leader is in charge of supervising, mentoring and guidance of the Case Workers.

Responsabilities and Tasks
Team Management & Human Resources Managemen:

• Participate in the identification, recruitment, training and management of case workers
• Provide on-the-job mentoring and technical guidance to case workers
• Ensure regular feedback to the staff under her/his responsibility and appraisal process when needed
• Participate in ensuring a positive working environment and good team dynamics (solve out potential conflicts) and follow the staff under his/her direct responsibility on a regular basis
• Participate in the staff meetings
• Contribute to design and deliver a capacity building plan for case workers, including refresher trainings and workshops throughout the project’s timeframe

Project Management:

• Ensure that the case management system for children and adults in a need of protection is aligned with the Inter-agency Case Management Guidelines, adheres and refers to the main inter-agency standardized operating procedures and tools
• Together with the line manager, ensure the establishment and implementation of work plans, setting clear targets and activity plans
• Ensure that case workers thoroughly follow the case management steps ensuring that each step is properly implemented and documented in the individual’s file
• Document all registered cases in the Information Management Systems
• Support individual cases, where it is necessary, and provide regular monitoring of all aspects of case management services
• Conduct weekly supervision meetings with all caseworkers, providing technical advice on cases and psychosocial support to caseworkers. Facilitate peer-to-peer support groups where appropriate.
• Monitor timescales for response, decision-making, follow-up and review.
• Review staff caseloads to ensure that they are manageable and share challenges with senior management.
• Conduct regular case file audit and check that protocols and principles are respected.
• Map existing specialized services and make sure that the referral pathway is up-to-date to facilitate beneficiaries’ access
• Ensure data are collected systematically and accurately and logically presented to the line manager
• Ensure that appropriate information management protocol is in place, particularly in terms of confidentiality of data (including data base)
• Ensure regular communication with the line manager on activities’ updates, achievements and challenges via meetings, reports and ad hoc communication upon request and needs
• Carry out all the procedures connected with the accomplishment of the planned activities (administrative and logistical)
• Ensure proper use of equipment and other material resources available to the project
• Organize evaluation process of project activities for lessons learned exercise and reporting purposes and participate in field assessment whenever requested by the line manager

Child Protection:

• Promote, and ensure project activities are in line with child protection principles and humanitarian principles
• Ensure the project activities are well-integrated into the Northeastern Nigeria child protection system and humanitarian coordination practices and guidelines
• Ensure Tdh Child Safeguarding Policy and Child Protection Minimum Standards are mainstreamed through all the programmatic activities
• Report serious cases of abuse committed against children to the Child Protection Project Manager. Strict confidentiality must be respected.

Coordination and representation:

• Work in close collaboration with Tdh partners and other key actors
• Coordinates with other Tdh sectors to ensure implementation of standardized activities and with other departments (programme and support) of Tdh Nigeria
• Participate in fora and meetings held at site level in her/his field of expertise, when relevant and necessary

Security:

• Comply with Tdh Security Regulations
• Contribute to updating the security plan on his/her area(s) of intervention

Other:

• Fully comply with Tdh Code of Conduct and ensure Child Safeguarding Policy is upheld at all times
• Ensure adherence to Tdh standards and quality requirements in all the project activities.

Mandatory Requirements

• Language Skills: Fluent in local languages and in English (speaking/reading/writing).
• Education Degree: University degree in social work, social studies, psychology/ child’s psychology, counseling or any other related discipline
• Work experience: Minimum 2 years experience in the field of child protection / protection/ SGBV/ social work / case management
• Knowledge & skills: Good analytical and writing skills
• Computer skills: Good knowledge of the MS office software
• Other: Knowledge of protection systems in Northeastern Nigeria/Good capacity building and supervisory skills/ Excellent knowledge of protection issues (Child Protection and SGBV) and best practices / Previous experience in dealing with complex child protection cases is highly desirable.

Assets:

• Other knowledge: Acquaintance with NGO' rules, procedures and regulations; Acquaintance with the Child Protection Minumim Standards, good knowledge of the Inter-agency Guidelines for Case Management and Child Protection

Interest:

• Work in relief or development sector
• Strong motivation to help people in needs
• Transversal skills
• Honest and trustworthy
• Reliable, rigorous and well organized
• Motivated and dedicated to his/her job
• Ability to take initiative to deal with difficulties encountered in daily work
• Ability to adapt or change priorities according to the changing situation
• Autonomy, neutrality, hard worker
• Able to manage stress and pressure
• Able and willing to learn to extend his/her scope of work
• Able to manage priorities, take initiatives and work without constant supervision