Recovery Officer at Protege Professionals

Job Field: Finance and Accounts

Job Overview

• The Recovery Officer will be responsible to assist in the recovery of all debt owed to the organisation, using court action where appropriate, but using a holistic approach to ensure that help and support is provided where possible.

Job Responsibilities

• Contribute to the development and delivery of an excellent income recovery service.
• Undertake all aspects of income recovery, court case work presentation and debt recovery case work.
• Address all cases of debt in accordance organisation policies and procedures, providing a fair and equitable service that takes account of the individual services and protects the organisations income.
• Ensure that the Income and Inclusion service complies with relevant legislation, good practice and regulatory requirements.
• Ensure that services are delivered in accordance with annually agreed performance targets.
• Liaise and maintain good working relationships with all relevant external agencies to ensure customers experiencing difficulties are referred appropriately for support.
• Provide appropriate advice and support on all aspects of payment.
• Administer the customers’ database and to produce related reports for internal and external use as required.
• Liaise and work productively and proactively with the internal money advice team, providing and delivering an inclusion service as required.
• Lead by personal example, demonstrating the highest personal standards of integrity, conduct and values consistent with the organisation visions and values.
• Demonstrate a commitment to customer care, confidentiality, and deliver services that are value for money.
• Any other relevant duties commensurate with the post as determined by the Chief Executive.

Job Requirements

• A minimum of 7 years progressive experience in financial management.
• B.Sc in Economics, Accounting, Banking and Finance or other management science course.

Behaviorial Competencies:

• Experience in debt collection.
• Evidence of well-developed organisational skills and the ability to meet deadlines.
• Sound verbal communication skills including the ability to negotiate respectfully and communicate rational for decisions made.
• Demonstrated ability to follow policy and procedures.
• Sound numeracy skills.
• Accuracy and attention to detail.
• Sound judgement, analytical and decision making skills.
• Demonstrated commitment to service excellence.

Compensation
An attractive package comprising a fixed and performance productivity pay.