Technical Project Manager (VTS) at eHealth Systems Africa

About the Vaccination Tracking System (VTS)

• The Vaccination Tracking System (VTS) is a donor funded project for the Federal Ministry of Health Nigeria, to develop a system, processes and tools to monitor polio vaccination activities across Nigeria.

The objectives of the project are to:

• Create and manage a geospatial database for all 8 high risk states in Northern Nigeria to support enhancements to the micro-planning process
• Support enhancements to Immunization Plus Days (IPD) processes by recording the vaccination team positions (the “tracks”) at regular interval
• Import tracks from the phones and calculate coverage analytics based on the intersects of the positions and the underlying geographic reference data for the settlements
• Provide automated web based dashboard and maps at local and national level for use at the Nigeria EOCs in Abuja and Kano as well as remotely by external partners"

Purpose of the Position

• The Technical Project Manager(VTS) is the person in charge of ensuring the optimal performance of the VTS system from a technical perspective, including end-to-end continuous improvement of the system and technical processes, systems development and security
• Reporting to the senior manager of IT Engineering & Operations, s/he functions as a technical manager with authority and direct responsibility for release planning, production configuration control and customer satisfaction.

What you’ll do

• The Technical Project Management(VTS) will support eHA’s VTS project predominantly by performing his/her job successfully, the  individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.

Technical Support Responsibilities:

• Creates and maintains quality assurance checklists for all dimensions of the VTS system (software, data, devices, logistics, staffing)
• Conducts retrospective assessments of each campaign, capturing both best practices and ideas for process improvement
• Collaborates with the VTS Application Owner for the continuous improvement and optimization of the geospatial data management and publication during vaccination campaign preparations
• Collaborates with the VTS Application Owner to understand emerging customer requirements and the software features development roadmap
• Collaborates with the QA department head to define test and monitor VTS test plans
• Maintains the VTS production change log
• Deploys to the field as required, including in the context of rapid response missions
• Strengthens VTS capacity and supports effective visualization and communication of field level information
• Contributes towards the identification and implementation of effective and adapted technical solutions and partnerships
• Ensures the collection and management of data for VTS use is integrated in information-gathering methodologies, tools and databases
• Supports the section in relation to information management activities and other activities as required
• Able to guide the team through the development, testing and implementation stages and review the completed work effectively
• Responsible for ensuring all technical knowledge, processes, and procedures are developed, and updated
• Provide direction and technical expertise in design, development and systems integration
• Provide direction and technical expertise development. Ensure standard operating procedures and project guidelines are in place. Must ensure teams follow the correct procedures, policies and documentation requirements across project phases

Cross Functional Responsibilities:

• Identifies, documents and communicates all business processes and sub-processes related to the deployment and effective use of VTS during field campaigns
• Communicates roles & responsibilities clearly to all internal and external parties
• Collaborates with the development partner to enable the execution of concurrent vaccination campaigns
• Establishes and maintains relationships with customers, vendors, and key strategic partners
• Analyze quantitative execution and system performance data and translate into recommendations and actionable plans, interpreting technical information from structured and unstructured sources.
• Manage and maintain issue lists and product improvement roadmaps.

Managerial Responsibilities:

• Validates the accuracy of documentation and procedures by participating in field supervision exercises
• Must ensure teams follow the correct procedures, policies and documentation requirements across project phases
• Able to guide the team through the development, testing and implementation stages and review the completed work effectively
• Ensures that process owners are identified, trained and empowered to execute their tasks.
• Chairs the VTS Release Readiness Committee, ensuring that all required quality checks have taken place prior to the start of each campaign
• Builds and reinforces teamwork with direct reports through clear, effective communication, ensuring both understanding and accountability
• Displays a healthy level of teamwork by developing solid relationships with other department in the organisation
• Lead project reporting for stakeholders, including building and maintaining project dashboards
• Perform any other duties assigned by Management

Who you are

• Bachelor's Degree in Computer Science, Software Engineering or any information Technology-related Degree
• A minimum of 5 years experience managing mission-critical applications, including responsibility for planning and communicating with stakeholders
• Experience performing application support and system administration tasks
• Project management and/or ITIL certification a plus
• Experience in Problem and Incident Management.

Core Competencies:

• Ability to focus, to stay organized and to manage a large number of details
• Excellent judgment with the ability to assess and communicate degrees of risk
• Proven ability to work with diverse and large teams and to foster a positive working environment with local and international stakeholders
• Outstanding interpersonal communication skills, including the ability to maintain constructive relationships with colleagues and partners, both in-person and virtually
• Ability to be adaptable, result-oriented, and positive in a changing work environment.
• Ability to be proactive, innovative and Creative in decision making
• Excellent analytical skills and problem-solving skills
• Positive attitude, high energy approach to work and pays attention to details.
• Strong leadership skills that include the ability to build effective teams, ability to motivate others, delegation, and timely/quality decision making image

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• The noise level in the work environment is usually moderate, but can become louder at times due to group discussions or activities. eHA is a tobacco-free environment.

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus
• While performing the duties of this job, the employee is regularly required to talk and hear. The employee is occasionally required to stand and walk
• The employee is frequently required to sit and use a computer and reach with their hands and arms.

Above all:

• We believe strongly in our mission and our core values, and our teams are most successful when they do also.

Impact & Quality

• We work on solving big problems
• We believe in the power of technology to make a transformational difference in health systems, and we know that when we do high-quality work, we have the opportunity to change lives in the communities we impact.

Innovative Problem-Solving:

• We maintain a worldview driven by possibilities, not limitations
• We build smart systems that will sustain beyond our tenures. We challenge prevailing assumptions, respect the urgency of the environments we operate in, and take smart risks to search for the best solution.

Passion:

• We care intensely about what we do, and about whom we do it with
• We inspire others with our tenacity and commitment to our communities and each other.

Honesty:

• We are honest with our communities, our partners, our donors, and ourselves. We communicate with candor, respect, and humility
• We are quick to admit our own mistakes, and work to correct them with openness & expediency.

Growth & Learning:

• We embrace curiosity
• We pursue and promote continuous learning, share our skills and knowledge, and actively work to make ourselves and those around us better.

Ownership:

• We work to become part of the fabric of the communities in which we work. We value our seat at the table, and invest in the places we call home.