Customer Service Officer at Helix Securities

Responsibilities

• Manage large amounts of incoming calls. 
• Generate sales leads. 
• Identify and assess clients’ needs to achieve satisfaction. 
• Build sustainable relationships and trust with clients’ accounts through open and interactive communication. 
• Provide accurate, valid and complete information by using the right methods/tools. 
• Handle clients complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. 
• Keep records of client’s interactions and process clients’ accounts.

Requirements and Skills

• Customer orientation and ability to adapt/respond to different types of characters 
• Excellent communication and presentation skills 
• Ability to multi-task, prioritize, and manage time effectively

Minimum Qualification Requirements

• Minimum qualification of BSC in Finance, Accounting or equivalent, 
  Member of Chartered Institute of Stockbrokers will be an added advantage
• Female not more than 25 years