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  • Posted: Mar 5, 2018
    Deadline: Mar 8, 2018
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    FirstExcelsia is a firm of highly versatile and renowned Human Resources, Organisational Development and Management consultants. We have an in-depth understanding of the Nigerian business terrain and we are very passionate about partnering with indigenous organisations to develop world class yet localized systems, processes and structures required to achieve...
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    Sales/Customer Service Officer

    Summary

    • The job holder will actively seek out and engage customer prospects, ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction

    Job Description

    • Present, promote and sell products using solid arguments to existing and prospective customers
    • Identify and assess customers’ needs to achieve satisfaction
    • Establish, develop and maintain positive business and customer relationships
    • Build sustainable relationships and trust with customer accounts through open and interactive communication
    • Coordinate sales effort with team members and other departments
    • Provide accurate, valid and complete information by using the right methods/tools
    • Meet personal/customer service team sales targets and call handling quotas
    • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
    • Keep records of customer interactions, process customer accounts and file documents
    • Follow communication procedures, guidelines and policies
    • Take the extra mile to engage customers

    Person Specification

    • Proven sales and customer support experience
    • Track record of over-achieving quota
    • Familiarity with BRM and CRM practices along with ability to build productive business professional relationships
    • Customer orientation and ability to adapt/respond to different types of characters
    • Excellent selling, communication and negotiation skills
    • Ability to multi-task, prioritize, and manage time effectively
    • Experience in a modern market is an advantage

    Educational Qualification/Experience

    • Bachelor’s Degree or its equivalent
    • Minimum of 2 years’ related experience

    Method of Application

    Applicants should send their CV's to: careers@firstexcelsia.com using the job title as the subject of the mail.

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