Regional IT Support Consultant at Search For Common Ground’s International

 Our Program in Nigeria

We launched our programs in Nigeria in 2004. Now in 2017, the country program has offices in Abuja, Jos, Maiduguri, and Yola. We work with partners in target states of the country to support peaceful resolution of conflict. Each program is adapted to specific local context and conflicts, and all apply common ground tools from our toolbox.

Search has established a permanent presence in Abuja as an operational base and all our Nigeria offices are currently supporting a host of programs with activities that include capacity building, dialogues, peace architecture, media programming, participatory theatre and collaborative joint activities.

We are searching for…

Search Nigeria is looking for a knowledgeable and experienced Regional IT Support Consultant to assist with strategic and technical ICT support primarily at our Abuja office with extended assistance to our other office locations where necessary.  The assistance required includes providing first level user, workstation and server support and the consultant is expected to provide his/her services every day of the work week.

This position will report to the Admin and Procurement manager and work closely with the Human Resource Unit. The position will be located in Abuja.

Your contribution

The roles and responsibilities include:

Primary responsibilities include but are not limited to the following

• Manage overall technology infrastructure. Provide professional advice on ICT related purchases
• Install and configure computer hardware operating systems and application
• Oversee system administration function to ensure smooth running and utilization of daily IT operations and service.
• Install and utilize Google Drive for file storage and backup of all Search documents. 
• Install printers, copiers, laptops and desktop computers
• Install Meraki Mobile Device Management utility on all devices, Windows, Macs and mobile devices owned by Search.
• Ensure local and server based antivirus softwares are installed and track license for notification of renewal time; conduct routine scanning against threats to normal systems’ running
• Provide user training on common business application and usage of SEARCH’s ICT systems such as training new and current employees on computer software and ICT systems.
• Troubleshoot system, devices and network issues; liaise with ISPs where required.  Set up a help desk system to diagnose hardware and software faults and solve technical and applications problems

Secondary responsibilities;

• Sustain IT culture at SEARCH for Email and Internet usage by increasing the utilization of Google G Suite for email, calendar, and collaboration.
• Other ICT related tasks that may arise in the course of engagement but limited to agreed contractual terms
• Produce reports as may be requested by Supervisor/Management
• Keep ICT equipment, storage area and work area clean and organized.
• Any other tasks as may be assigned

Inter departmental collaborations:

• Support Global HR by providing support on BambooHr, create, update and modify users as required by management. Develop relationship with Global Helpdesk for training and and support.  .
• Procurement: Assist with online dispatch of RFQs and RFPs, update vendor and other procurement unit related databases
• Inventory: Maintain an inventory database for SEARCH assets in all locations using Cisco Meraki MDM. 
• Security: Provide support to the team on online tracking devices e.g. vehicle tracker and CCTV footage
• Admin and Logistics: Provide support as may be required by the Head of the Units e.g. relocation of computer equipment as a result of office or personnel changes
• Program team: Provide IT support during training sessions

You are…
You meet the following qualifications:

• The candidate is expected to have general PC troubleshooting knowledge and MS SharePoint implementation and user and desktop support.
• Degree in ICT with a minimum of 1 year of relevant professional experience in ICT field
• A recent graduate with at least 1 year general IT practitioner experience.
• Highly organized and systematic with excellent attention to detail.
• Excellent interpersonal and communication skills, both written and oral.
• Excellent cross-cultural communication and working skills, enjoys a multicultural work environment;

Success Indicators?

• ISP service is according to the SLA signed with Search
• IT service is available for users in all office locations with little or no service disruptions
• Proactive and efficient support is available to users through Global Helpdesk
• Efficient management of Search’s IT systems and equipment ensuring settings are up to date specifically operating system patches, and security updates. 

You are expected to be:

• Ability to perform effectively and efficiently on the job.
• Ability to think logically in a pressurized working environment
• Ability to work well in a team
• Problem solving skills
• Ability to prioritize your workload
• Ability to explain technical issues to non-technical users