Senior Consultant - Transformation Office (Supervisory) at MTN Nigeria

Job Description

• Collaborate with the Programme Director and other stakeholders to translate aspirations/problems into solutions, initiatives and projects
• Develop content for relevant transformation initiatives and manage third-party consultants supporting the transformation effort
• Drive increase in Shareholder return by ensuring that Ignite – Back to Glory initiatives are aligned to achieve all elements on the business score card. (E.g. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
• Contribute to the evaluation of financials and business case for relevant initiatives
• Financial modelling; work with multiple sources of (often finance-related and non-related) data, integrating fact-bases and assumptions in order to develop complex financial and operational models
• Champion project and change management disciplines and provide the processes, structures, and tools for implementation across the transformation.
• Lead content development for initiatives and projects which are required to be incubated by the transformation office
• Lead diagnostics and problem solving workshops, applying economic/business principles and recognizing intricacies of complex problems to develop innovative solutions driven or supported by data
• Maintain rigorous analytical and data synthesis skills; in particular develop decision support models to guide strategy and key operational decisions.
• Proactively identify and appropriately frame projects in response to market/industry dynamics, business unit priorities, and enterprise-wide priorities.
• Articulate project scope, delivery requirement, business case requirements and implementation milestones
• Evaluate successes and failures of internal consulting initiatives through rigorous post-implementation evaluation
• Produce project teams' deliverables - market profiles/assessments, presentations, business plans, etc.
• Translate teams' discussions and decisions into effective presentations (tailored to audience and purpose).
• Keep the Programme Director informed of progress and issues and present transformation updates during key stakeholder meetings.
• Serve MTNN’s customers and provide solutions to improve the customer experience.
• Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including achievement of MTNN NPS targets.
• Collect feedback from stakeholders and incorporate in further detailing of strategic content
• Manage a portfolio of multiple projects across Divisions.
• Build relationships and networks as well as facilitate collaboration with organization’s internal and external experts related to transformation initiatives
• Lead the development and implementation of playbooks to embed and sustain transformation
• Ensure that internal stakeholders are kept informed of the progress of the TO in achieving business targets.
• Develop a highly capable internal consulting team within the Transformation Office that provides critical thinking
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Support the identification, evaluation and tracking the development needs and performance of staff within the TO, providing opportunities for staff to build on the company’s investment in their training and improve productivity.
• Coach and mentor others within the TO team to ensure capacity-building.

Job Condition:

• Normal MTNN working conditions
• May be required to work extended hours

Experience & Training
Education:

•  Fluent in English
• A first degree in a related field
• Possession of Project Management certification or an MBA is advantageous

Experience:
10 years work experience which includes:

• Management track record of 3 years or more
• Minimum 5 years’ experience working in a global/multinational management consultancy (understanding emerging markets)
• Advanced experience working with Microsoft Excel (VBA preferred; ability with pivot tables, arrays, and nested-formulas strongly desired), Microsoft PowerPoint and Microsoft Project
• Experience working on business transformation projects
• Creating strategy documents to address business problems
• Simultaneously managing multiple projects within a program

Minimum Qualification
BA, BEd, BSc or HND.