Information Technology Intern at International Rescue Committee (IRC)

Main Purpose of Job

• The IT Intern will be primarily responsible with assisting and facilitating IT activities in IRC Nigeria Office
• The IT Intern is reporting to the IT Officer and will work closely with IT Manager and all program sectors to ensure proper IT functioning and support.

Main Duties

• Level I Help Desk Support - Including but not limited to assistance with password resets, account creations, desktop and laptop builds and printer support
• Level II Help Desk Support - Including but not limited to anti-virus assistance, Windows 7 support, Microsoft Office 2013 support, general laptop, desktop and printer repair, and light network troubleshooting
• Enterprise Ticket Management - Work inside our enterprise ticketing system, Service-Now, to provide timely and transparent customer support of all requests
• Hardware Inventory - This position will work our Global Supply Chain department in imaging, distributing and tracking all hardware; also tracking and installing all purchased software
• Level I Help Desk Support - Including but not limited to assistance with password resets, account creations, desktop and laptop builds and printer support
• Level II Help Desk Support - Including but not limited to anti-virus assistance, Windows 7 support, Microsoft Office 2013 support, general laptop, desktop and printer repair, and light network troubleshooting
• Enterprise Ticket Management - Work inside our enterprise ticketing system, Service-Now, to provide timely and transparent customer support of all requests
• Hardware Inventory - This position will work our Global Supply Chain department in imaging, distributing and tracking all hardware; also tracking and installing all purchased software.

Confidentiality:

• Ensuring the non disclosure of any information whatsoever relating to the practices and business of IRC acquired in the course of duty, to any other person or organization without authority, except in the normal execution of duty.

Functional Skills and Knowledge

• College Degree in Computer Science or equivalent technical work experience.
• Excellent communication and interpersonal skills required.
• Strong written and interpersonal skills; customer service experience
• Able to work independently within a team environment