General Manager, AUN Hotel at American University of Nigeria (AUN)

Department: AUN Hotel

Summary of Position

• The General Manager AUN Hotel, Conference Center & SPA is responsible for the overall administration, coordination, monitoring and evaluation of the AUN hotel; as well as managing the following responsibilities

Financial and Reporting:

• Preparing the annual budget for the hotel and operating within guidelines
• Monitoring revenues and billings, to ensure accountability
• Running a profitable and effectively managed hotel

Human and material resources utilization:

• Developing staff to their fullest potential and competencies
• Running the hotel to achieve greatness, through motivated and committed employees
• Identifying and putting in place training and ensuring the staff are compliant to the hotel standards

Customer Care:

• Maintaining and improving on the agreed performance levels for all customers and owners of the hotel
• Undertaking regular visits to key customers and ensuring their needs are surpassed and developing further business relationships

Position Requirements

• A Master’s degree or good first degree in Catering and Hotel Management, Business Administration, Sociology or related disciplines, from a recognized University
• A minimum of ten (10) years’ working experience in the hotel industry or holding a similar position in a reputable Hotel, conference center and spa.
• Experience of working in a Hotel environment is a requirement
• Should possess strong organizational and people skills
• Should possess strong supervisory and leadership skills
• Should possess Strong written and oral communication skills
• Should be proficient in the use of information and communications technology tools and e-resources.

Other Requirements, Abilities for the Position:

• Ability to develop a work schedule, set goals, create/implement action plans and monitor progress towards achieving goals.
• Skill in developing and maintaining effective working relationships.
• Skill in word processing and use of personal computers.
• Ability to maintain high level of confidentiality.

Other Requirements, Abilities for the Position:

• Perform to earn the owners’ full confidence
• Assure discreet and accurate handling of all issues.
• Work collaboratively and cooperatively with others.
• Work under pressure and in a multi-tasking environment.
• Possess great organization skills and planning.