Customer Network Support Engineer at Ericsson

Req ID: 221550
Location: Lagos
Job Segment: Network, Telecom, Telecommunications, R&D Engineer, Network Engineer, Technology, Engineering

Job Summary

• We are now looking for a Customer Network Support (CNS) Engineer that will deliver support services to our clients.
• You will be part of a CNS team and together you will identify business leads and promote Ericsson products and services to secure add on sales.
• This will require detailed customer networks knowledge and knowledge of the customer strategies.
• As a CNS Engineer at Ericsson you will enable efficient service delivery of contracted customer support services by driving the Customer Support Request within our support organization.
• You will also take active part of the Emergency Handling support.

Responsibilities
The Customer Network Support Engineer is responsible for:

• Customer request handling
• Software update handling (SUH)
• Developing and maintaining relationships
• Identifying new business opportunities

Key Qualifications/Requirements

• Education: Bachelor's Degree
• Min years of experience: 5 Years
• Domain experience: CS Core (UDC, MSC, HLR, MGW) & PS Core (SGSN, GGSN, EPG)
• Market insight
• Financial acumen and skills
• Ericsson portfolio knowledge preferred
• Service Delivery process, models and strategy
• Change and improvement management skills
• Consultative selling skills
• Negotiation and argumentation skills

Additional Requirement:

• Candidate should be open for 24*7 work environment.