IT Personnel at Alexander Nelson

Job Description

• Plan for and recommend IT policies, tools, processes and procedures in pursuit of its business results.
• Establish and review benchmark performance against international IT standards showing continued progress towards meeting and exceeding such standards.
• Training and educating users on best practices and ensuring that users keep to these standards using tools and IT processes.
• Document, manage and propose improvements in company/organizational infrastructure. ·
• Setup and maintain servers and manage the day to day running of the cloud and local services of the organization. ·
• Maintain an effective helpdesk system to quickly and efficiently capture, diagnose and mitigate IT issues. ·
• Manage security and threats against company data/resources using tools, policies and procedures. ·
• Oversee and deploy change management efforts regarding IT. ·
• Providing any other such duties and responsibilities as may be assigned by any of the senior executives which shall not be considered inconsistent with a position of this nature. ·
• Ensuring that your operations manual is up to date and reflects changes or innovations that you have brought to your role. ·
• Ensuring that services you provide to the Company are carefully captured and accounted for in your timesheets. ·
• Advise staff of security breach and/or change in password or security status ·
• Ensure installation of lock out programs ·
• Identify and prepare hardware for disposal when appropriate .
• Ensure hardware is stripped and secured before disposal

Educational and Essential Requirements

• A Bachelor's Degree in Computer Science or any related field.
• Minimum of 3 years' IT experience
• Certifications (added advantage): Microsoft, Cisco, Oracle, Certified IT specialist

Skills and Personal attributes required:

• Management and supervisory skills
• Ability to install and administer computer hardware, software and networks
• Team building skills
• Analytical and problem-solving skills
• Decision making skills
• Effective verbal, presentation and listening communications skills
• Effective written communications skills
• Computer skills including the ability to operate computerized accounting, spreadsheet, word-processing, graphics.